WELCOME TO THE

Greater

Toronto Area

Contact Centre Association

our purpose is to serve

To serve our industry, to help you serve your customers and employees, to serve the communities in which we live.  Our purpose is to serve.

 

OUR MISSION:

GTACC was founded with a simple idea in mind.  To create a common place for great people and great brands to come together with a shared goal of improving customer and employee experiences.

 

OUR FOUR GOALS:

  1. To improve customer experience through knowledge sharing amongst our community of strategic leaders and everyday practitioners.  

  2. To harness the collective and in doing so grow personally and professionally.

  3. To seek out thought leadership, leading and bleeding edge ideas wherever they may be and serve that knowledge and development up to our member base.

  4. To give back.  To serve the communities we work in through engaging fundraising events and by shining a light on the good work of our members.   


GTACC is about Customers, Employees and Communities.

Connect, Learn, Grow - come join us at GTACC!!!

 
 
Our 2019 conference was 
our biggest one yet!
BACKPACK CHALLENGE

 

We Are So Proud of the GTACC Tribe for Rising to the Occassion.  Together we were able to donate hundreds of backpacks to the Toronto Firefighters Toy Drive.  Here from Captain Rick Berenz on the success of the GTACCBackpack Challenge!

"Coming together is a beginning. Keeping together is progress. Working together is success."

Come work, teach and learn from an incredible network of customer experience professionals

 

Check ouT our influencer blog for great insights!

 

2021 Virtual CUSTOMER SERVICE

EXCELLENCE

AWARDS

JUNE 3

CELEBRATING THE FIREWORKS

IN OUR INDUSTRY

PEOPLE AND TEAMS WHOSE LIGHT SHINES ON CUSTOMERS AND COWORKERS  

 
 

Let's Get Social!

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Our incredible SPONSORS