WELCOME TO THE

Greater

Toronto Area

Contact Centre Association

our purpose is to serve

To serve our industry, to help you serve your customers and employees, to serve the communities in which we live.  Our purpose is to serve.

 

OUR MISSION:

GTACC was founded with a simple idea in mind.  To create a common place for great people and great brands to come together with a shared goal of improving customer and employee experiences.

 

OUR FOUR GOALS:

  1. To improve customer experience through knowledge sharing amongst our community of strategic leaders and everyday practitioners.  

  2. To harness the collective and in doing so grow personally and professionally.

  3. To seek out thought leadership, leading and bleeding edge ideas wherever they may be and serve that knowledge and development up to our member base.

  4. To give back.  To serve the communities we work in through engaging fundraising events and by shining a light on the good work of our members.   


GTACC is about Customers, Employees and Communities.

Connect, Learn, Grow - come join us at GTACC!!!

 
 

SOLD OUT

Our 2018 conference was 
our biggest one yet!

Our 2018 conference was a huge success.  Thanks to so many who helped to make it happen.  Here are some highlights from the day!

"Coming together is a beginning. Keeping together is progress. Working together is success."

Come work, teach and learn from an incredible network of customer experience professionals

 

Check ouT our influencer blog for great insights!

Gain and Retain Great Customers & Talented Employees: The Benefits of Winning a GTACC Achievement Award (Loyalty One, Moneris, Gatestone)

June 29, 2017

7 Tips to Help Your Agents Upsell More Effectively

March 21, 2016

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GTACC

2nd annual

Customer Service Excellence Awards & Gala!

2020 DATE TO BE ANNOUNCED

 

Our incredible SPONSORS

 
 

Let's Get Social!

©2018 GTACC

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