Toronto Area

Contact Centre Association

our purpose is to serve

To serve our industry, to help you serve your customers and employees, to serve the communities in which we live.  Our purpose is to serve.



GTACC was founded with a simple idea in mind.  To create a common place for great people and great brands to come together with a shared goal of improving customer and employee experiences.



  1. To improve customer experience through knowledge sharing amongst our community of strategic leaders and everyday practitioners.  

  2. To harness the collective and in doing so grow personally and professionally.

  3. To seek out thought leadership, leading and bleeding edge ideas wherever they may be and serve that knowledge and development up to our member base.

  4. To give back.  To serve the communities we work in through engaging fundraising events and by shining a light on the good work of our members.   

GTACC is about Customers, Employees and Communities.

Connect, Learn, Grow - come join us at GTACC!!!

Our 2019 conference was 
our biggest one yet!


We Are So Proud of the GTACC Tribe for Rising to the Occassion.  Together we were able to donate hundreds of backpacks to the Toronto Firefighters Toy Drive.  Here from Captain Rick Berenz on the success of the GTACCBackpack Challenge!

"Coming together is a beginning. Keeping together is progress. Working together is success."

Come work, teach and learn from an incredible network of customer experience professionals


Check ouT our influencer blog for great insights!

Gain and Retain Great Customers & Talented Employees: The Benefits of Winning a GTACC Achievement Award (Loyalty One, Moneris, Gatestone)

June 29, 2017

7 Tips to Help Your Agents Upsell More Effectively

March 21, 2016

Please reload



2nd annual

Customer Service Excellence Awards & Gala!



Our incredible SPONSORS


Let's Get Social!

©2018 GTACC

Site handcrafted by:

Whiz Brain Design