WELCOME TO THE
Contact Centre Association
our purpose is to serve
To serve our industry, to help you serve your customers and employees, to serve the communities in which we live. Our purpose is to serve.
GTACC was founded with a simple idea in mind. To create a common place for great people and great brands to come together with a shared goal of improving customer and employee experiences.
OUR FOUR GOALS:
To improve customer experience through knowledge sharing amongst our community of strategic leaders and everyday practitioners.
To harness the collective and in doing so grow personally and professionally.
To seek out thought leadership, leading and bleeding edge ideas wherever they may be and serve that knowledge and development up to our member base.
To give back. To serve the communities we work in through engaging fundraising events and by shining a light on the good work of our members.
GTACC is about Customers, Employees and Communities.
Connect, Learn, Grow - come join us at GTACC!!!
Our 2019 conference was
our biggest one yet!
We Are So Proud of the GTACC Tribe for Rising to the Occassion. Together we were able to donate hundreds of backpacks to the Toronto Firefighters Toy Drive. Here from Captain Rick Berenz on the success of the GTACCBackpack Challenge!
Customer Service Excellence Awards & Gala!
WILL BE VIRTUAL!
Stay tuned for date and details