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Materials

Documents from past events, workshops and speakers

Here you will find documents and supporting materials from our past events, workshops and speakers (where we have been given permission to share).  

PAST WEBINAR RECORDINGS

How to Get Your Contact Center Team Recharged for 2021
58:44
Webinar: New Trends Affecting the Future of Enterprise Contact Centers
45:32
How EX Affects CX And How to Succeed at Both - Webinar 10/11/2018
52:50
How to Engage and Retain Your Contact Center Team During a Challenging Year
01:00:17
The Success of Your Remote OR Hybrid Staffed Contact Center Through Leadership and Technology
01:00:16

PAST PRESENTATIONS AND ARTICLES

September 2017
"STOP TYPING AT ME ALL IN CAPS!" 7 Tips for handling irate clients via omni-channel customer service
Mike Aoki - Author 
Originally printed in the September 2017 issue of Contact Management Magazine which you can see here

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