Did you know, according to the US Census Bureau, more than one-third of Americans have dealt with anxiety and/or depression this year? As a result, it is important that you know how you can keep yourself and your enterprise contact center motivated, energized and ready to help your customers. That's why we're here to help. In this interactive 1-hour webinar, you'll learn how to: Recognize signs of burnout and disengagement. Improve your department's wellness and resilience. Increase employee retention and performance.

Hosted by Mike Aoki (www.reflectivekeynotes.com) with the group of amazing panelists, including Marty Tracey from LANtelligence (www.lantelligence.com), Jeremy Watkin from FCR (ww.gofcr.com) and Vafa Akhavan from Nuebridge (www.nuebridge.com). This webinar answers tough questions that enterprise contact center leaders face today: - What is the biggest challenge enterprise contact centers will face in the second half of this year? - Looking further ahead, what are the biggest technological trends for enterprise contact centers in 2019? - How can leaders prepare their enterprise contact centers to cope with all of these challenges? - How can contact center leaders influence C-Suite? Special thank you to GTACC (www.gtacc.com)

Mike Aoki talks to Erica Marois (ICMI.com), Neal Dlin (Chorustree.com) and Marty Tracey (LANtelligence.com) about the effect employee experience has on customer experience.

According to a recent Gallup poll, a mere 39% of US workers felt actively engaged at work. Yet, as contact centers bring everyone back to the office, become hybrid or declare work-from-home is permanent, employee engagement is crucial. How does great leadership create employee loyalty? How can coaching build relationships and engagement? How can technology keep your team connected and empower them to better service your customers? Join us as we discuss best practices for enterprise level contact center employee engagement and retention

Is your contact center converting to a permanently remote or hybrid staffing model, with a blend of agents working from home, as well as onsite? Discover how that affects agent productivity, employee engagement and customer experience. Find out what leaders wish they had known when they began that staffing transition. Learn how to adjust leadership and technology to ensure success when part of your team is onsite all - or part - of the time, while others work-from-home all - or part - of the time.