Materials

Documents from past events, workshops and speakers

Here you will find documents and supporting materials from our past events, workshops and speakers (where we have been given permission to share).  

PAST WEBINAR RECORDINGS

PAST PRESENTATIONS AND ARTICLES

September 2017
"STOP TYPING AT ME ALL IN CAPS!" 7 Tips for handling irate clients via omni-channel customer service
Mike Aoki - Author 
Originally printed in the September 2017 issue of Contact Management Magazine which you can see here