Amazon Web Services

​

For 14 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for nine more Availability Zones and three more AWS Regions in Indonesia, Japan, and Spain. Millions of customers - including the fastest-growing startups, largest enterprises, and leading government agencies - trust AWS to power their infrastructure, become more agile, and lower costs.

​

To learn more about AWS, visit

​

To learn more about Amazon Connect, AWS's cloud-based contact center, visit

InfiniteKM
 

Email: 
Phone: 1-866-367-0123
Web: www.infinitekm.com 

​

InfiniteKM is a cloud-based sales and service enablement platform supporting channel sales and contact centers. Our platform helps clients sell more and service better by increasing colleague and customer engagement while significantly improving operational efficiencies.
 
InfiniteKM transforms the way brands interacts with customers. Our integrated desktop knowledge base provides multi-channel consistency of messaging and brand. Policies, procedures, training content, communications, and critical business information can all be stored, distributed, and accessed by the contact center through a single, customizable, and collaborative tool set. CSAT and FCRR go up, AHT and the volume of escalations go down.
 
Organizations gain insight into their operations, enabling teams to adapt and succeed in today’s fast-paced markets. Our mission is to help organizations deliver critical information to their employees and clients to improve customers’ experience, increase sales, and provide leadership with valuable insights for continuous improvement.

NuVoxx

Contact: Ivan Kovacevic
Click to Email
Phone: 1-888-9NUVOXX (1-888-968-8699)
Cell: 647-771-4773
Web: www.nuvoxx.com

The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.

The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.

ProcedureFlow

Email: 
Phone: 1-888-827-3918
Web: 

We help businesses and organizations be the best they can be, by creating a better knowledge experience. As your organization grows, it becomes harder to retain that “special sauce” that your customers love; inconsistencies creep in and best practices don’t get shared properly. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. This will result in higher quality work and consistently great customer experiences. Our customers boast a reduction in on-boarding time by 50-90%, increase in CSAT scores 5-8%, and a reduction in call centre operating costs of 5%. Want to hear more from our customers? Read more here. Or interested in seeing ProcedureFlow?

Whiz Brain Design

Email: service@whizbraindesign.com
Web: www.whizbraindesign.com

Whiz Brain Design is a high impact and affordable design studio specializing in website look and feel, usability, SEO and function.  Whiz Brain also works on special design projects including logo creation and brand assets, print and online ads, media, posters, flyers, emails and more.  

​

Whiz Brain is extremely proud to support the amazing work done by the Greater Toronto Contact Centre Association by developing this site.  

Cisco

Contact: Sheila Smith
Click to Email
Phone: 416-306-7000
Web: www.cisco.com/contactcenter

Cisco is the leading contact centre manufacturer globally, #1 on the Garner Magic Quadrant for Contact Centre Infrastructure for “Ability to Execute”. Cisco transforms customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Care products can help your organization in four critical ways:

• Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service and deliver on the connected customer journey

• Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.

• Drive Customer Loyalty: Effortlessly help customers access agent assistance from anywhere and on any device 

• Increase Revenue Opportunities: Empower agents to create more productive sales opportunities.

Fonolo

Contact: Info@fonolo.com
Click to Email
Web: www.fonolo.com

Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
 
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
 
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our Web and Mobile solutions allow them to request a call-back without having to call you first.
 
More info: Fonolo.com or info@fonolo.com. 

Loyalty One

Web: www.loyaltyone.com

 

RBC

Web: www.rbc.com/canada

Scotiabank

Web: www.scotiabank.com/ca/en

Star Telecom

Contact: Ivan Kovacevic
Click to Email 
Phone: 647-771-4773
Web: www.startelecom.ca

Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
 
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.

Contact Point 360 – BPO
 

Contact: Elizabeth Sedlacek, VP, Client Relations and Partnerships

Email:
Phone: 416-662-2444
Web:
 

Contact Point 360 (CP360), a contact centre with laser focus on customer-centric services, reduced cost to serve, and expertise in key industries and verticals is a brand that has quickly come to be associated with superior service and innovative solutions. With four state of the art contact centres, two in Ontario, one in Quebec and one in South America, CP360 is well poised to service multiple business categories and in multiple deliverable profiles. As a growing organization with over 400 employees and seasoned management across the globe, we deliver customized solutions that fit our clients’ business model. We offer turnkey solutions that improve efficiency, customer satisfaction and retention on the way to help you achieve your business goals. We will grow your business in the following areas:

·       Retention Programs

·       Customer Service

·       Back Office Processing 

·       Telemarketing and Sales

·       Sales Support

·       Collection Management

·       Fundraising, Customer Surveys

·       Analytical Support.

Our doors are open please give us a call and we’d be delighted to have you as our guest. 

LANtelligence
 

Contact: Martin Tracey

Email: 

Phone: 760-444-9119

Web: www.lantelligence.com

Since 1998, LANtelligence has thrived as a professional services organization with a focus in design, implementation, and support of complete Unified Communications and Cloud Contact Center Solutions across the United States and Canada. Our success comes from combining in-depth experience and deep knowledge of our engineering team to architect and implement the right solution. At LANtelligence, we live and die by customer satisfaction. Our comprehensive 9-step project management process ensures a solution built to meet our customers’ requirements. We provide 24/7/365 live technical support for any issue. There’s no waiting for an email response. Just pick up the phone and we’re there for you. LANtelligence also has a diverse employee culture, shaped by different backgrounds and cultures across the globe. Our mission statement is “to redefine value and objectivity in the technology sales and support experience. Ensuring the best technology choices are instrumental to our customers success story and in the growth of their business.

Xentrax

​

Contact: Nick Flaminio, Director of Sales

Email:

Phone: 905-595-5304

​

 Xentrax specializes in Customer Experience Management and Workforce Optimization solutions for the Contact Center.  Since 1986, we have provided innovative software solutions that help drive business success through operational efficiencies and increased customer lifetime value.   Our "boutique" approach provides our customers with a more engaging, customer focused alternative to the traditional "big box" vendors, and it's our focus and specialization that powers our expertise and experience.  Our market leading software partners include NICE Systems and OpenText.

Chorus Tree

​

Contact: Neal Dlin

Email:

Phone: 416-671-8207

Web:

Verint

​

Contact:

Web:

​

Verint® is an established global leader in cloud and automation solutions for customer engagement. Our portfolio of solutions helps organizations simplify, modernize, and automate customer engagement by leveraging the latest in artificial intelligence and advanced analytics technology to help drive real business impact.

Organizations around the world rely on Verint to help them elevate customer experience while reducing operating costs across the enterprise, including in contact centers, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT, and compliance. Learn more at www.verint.com/engagement.

Genesys

​

Contact: Sunita Mistry

Email:

Phone: 416-949-9863

​

Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, everyday. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive, and profoundly empowering.

Lessonly

​

Contact: Kyle Lacy

Email:

​

Lessonly is a powerfully simple training software that helps teams learn, practice and do better work. We are used by 3 million learners at more than 1000 leading companies including Trunk Club, Jostens, and U.S. Cellular to power enablement, develop skills and reinforce best practices. The result is faster onboarding, higher NPS scores, More closed deals, and a superior customer experience. learn more at lessonly.com 

Servion

​

Contact: Robin Malhotra

Email:

​

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using teh best available technologies.

Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Servicenow

​

Contact: Paul McKenzie

Email: Paul.mckenzie@servicenow.com

​

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.  For more information, visit: www.servicenow.com.  

Silver Sponsors

THATGUY Media Group

​

Contact: George Tsioutsioulas

Phone: 416-456-5078

Web:

​

​