Who we are
Our Sponsors
Platinum Sponsors
Amazon Web Services
For 14 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for nine more Availability Zones and three more AWS Regions in Indonesia, Japan, and Spain. Millions of customers - including the fastest-growing startups, largest enterprises, and leading government agencies - trust AWS to power their infrastructure, become more agile, and lower costs.
To learn more about AWS, visit
To learn more about Amazon Connect, AWS's cloud-based contact center, visit
InfiniteKM
Email:
Phone: 1-866-367-0123
Web: www.infinitekm.com
InfiniteKM is a cloud-based sales and service enablement platform supporting channel sales and contact centers. Our platform helps clients sell more and service better by increasing colleague and customer engagement while significantly improving operational efficiencies.
InfiniteKM transforms the way brands interacts with customers. Our integrated desktop knowledge base provides multi-channel consistency of messaging and brand. Policies, procedures, training content, communications, and critical business information can all be stored, distributed, and accessed by the contact center through a single, customizable, and collaborative tool set. CSAT and FCRR go up, AHT and the volume of escalations go down.
Organizations gain insight into their operations, enabling teams to adapt and succeed in today’s fast-paced markets. Our mission is to help organizations deliver critical information to their employees and clients to improve customers’ experience, increase sales, and provide leadership with valuable insights for continuous improvement.
NuVoxx
Contact: Ivan Kovacevic
Click to Email
Phone: 1-888-9NUVOXX (1-888-968-8699)
Cell: 647-771-4773
Web: www.nuvoxx.com
The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.
The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.
ProcedureFlow
Email:
Phone: 1-888-827-3918
Web:
We help businesses and organizations be the best they can be, by creating a better knowledge experience. As your organization grows, it becomes harder to retain that “special sauce” that your customers love; inconsistencies creep in and best practices don’t get shared properly. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. This will result in higher quality work and consistently great customer experiences. Our customers boast a reduction in on-boarding time by 50-90%, increase in CSAT scores 5-8%, and a reduction in call centre operating costs of 5%. Want to hear more from our customers? Read more here. Or interested in seeing ProcedureFlow?
Gold Sponsors
Whiz Brain Design
Email: service@whizbraindesign.com
Web: www.whizbraindesign.com
Whiz Brain Design is a high impact and affordable design studio specializing in website look and feel, usability, SEO and function. Whiz Brain also works on special design projects including logo creation and brand assets, print and online ads, media, posters, flyers, emails and more.
Whiz Brain is extremely proud to support the amazing work done by the Greater Toronto Contact Centre Association by developing this site.
Fonolo
Contact: Info@fonolo.com
Click to Email
Web: www.fonolo.com
Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our Web and Mobile solutions allow them to request a call-back without having to call you first.
More info: Fonolo.com or info@fonolo.com.
Loyalty One
Web: www.loyaltyone.com
RBC
Web: www.rbc.com/canada
Scotiabank
Web: www.scotiabank.com/ca/en
Star Telecom
Contact: Ivan Kovacevic
Click to Email
Phone: 647-771-4773
Web: www.startelecom.ca
Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.
Contact Point 360 – BPO
Contact: Elizabeth Sedlacek, VP, Client Relations and Partnerships
Email:
Phone: 416-662-2444
Web:
Contact Point 360 (CP360), a contact centre with laser focus on customer-centric services, reduced cost to serve, and expertise in key industries and verticals is a brand that has quickly come to be associated with superior service and innovative solutions. With four state of the art contact centres, two in Ontario, one in Quebec and one in South America, CP360 is well poised to service multiple business categories and in multiple deliverable profiles. As a growing organization with over 400 employees and seasoned management across the globe, we deliver customized solutions that fit our clients’ business model. We offer turnkey solutions that improve efficiency, customer satisfaction and retention on the way to help you achieve your business goals. We will grow your business in the following areas:
· Retention Programs
· Customer Service
· Back Office Processing
· Telemarketing and Sales
· Sales Support
· Collection Management
· Fundraising, Customer Surveys
· Analytical Support.
Our doors are open please give us a call and we’d be delighted to have you as our guest.
LANtelligence
Contact: Martin Tracey
Email:
Phone: 760-444-9119
Since 1998, LANtelligence has thrived as a professional services organization with a focus in design, implementation, and support of complete Unified Communications and Cloud Contact Center Solutions across the United States and Canada. Our success comes from combining in-depth experience and deep knowledge of our engineering team to architect and implement the right solution. At LANtelligence, we live and die by customer satisfaction. Our comprehensive 9-step project management process ensures a solution built to meet our customers’ requirements. We provide 24/7/365 live technical support for any issue. There’s no waiting for an email response. Just pick up the phone and we’re there for you. LANtelligence also has a diverse employee culture, shaped by different backgrounds and cultures across the globe. Our mission statement is “to redefine value and objectivity in the technology sales and support experience. Ensuring the best technology choices are instrumental to our customers success story and in the growth of their business.
Chorus Tree
Contact: Neal Dlin
Email:
Phone: 416-671-8207
Web:
Verint
Contact:
Web:
Verint® is an established global leader in cloud and automation solutions for customer engagement. Our portfolio of solutions helps organizations simplify, modernize, and automate customer engagement by leveraging the latest in artificial intelligence and advanced analytics technology to help drive real business impact.
Organizations around the world rely on Verint to help them elevate customer experience while reducing operating costs across the enterprise, including in contact centers, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT, and compliance. Learn more at www.verint.com/engagement.
Lessonly
Contact: Kyle Lacy
Email:
Lessonly is a powerfully simple training software that helps teams learn, practice and do better work. We are used by 3 million learners at more than 1000 leading companies including Trunk Club, Jostens, and U.S. Cellular to power enablement, develop skills and reinforce best practices. The result is faster onboarding, higher NPS scores, More closed deals, and a superior customer experience. learn more at lessonly.com
Servion
Contact: Robin Malhotra
Email:
For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using teh best available technologies.
Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.
Servicenow
Contact: Paul McKenzie
Email: Paul.mckenzie@servicenow.com
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.
PCI Pal
Contact:
Email:
PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. PCI Pal's globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal's cloud environment, integrations with existing telephony, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance.
Silver Sponsors
THATGUY Media Group
Contact: George Tsioutsioulas
Phone: 416-456-5078
Web:
