Who we are

Our Sponsors

Platinum Sponsors

InfiniteKM
 

Email: info@Infinitekm.com
Phone: 1-866-367-0123
Web: www.infinitekm.com 

InfiniteKM is a cloud-based sales and service enablement platform supporting channel sales and contact centers. Our platform helps clients sell more and service better by increasing colleague and customer engagement while significantly improving operational efficiencies.
 
InfiniteKM transforms the way brands interacts with customers. Our integrated desktop knowledge base provides multi-channel consistency of messaging and brand. Policies, procedures, training content, communications, and critical business information can all be stored, distributed, and accessed by the contact center through a single, customizable, and collaborative tool set. CSAT and FCRR go up, AHT and the volume of escalations go down.
 
Organizations gain insight into their operations, enabling teams to adapt and succeed in today’s fast-paced markets. Our mission is to help organizations deliver critical information to their employees and clients to improve customers’ experience, increase sales, and provide leadership with valuable insights for continuous improvement.

NuVoxx

Contact: Ivan Kovacevic
Click to Email
Phone: 1-888-9NUVOXX (1-888-968-8699)
Cell: 647-771-4773
Web: www.nuvoxx.com

 

The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.

The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.

ProcedureFlow

Email: hello@procedureflow.com
Phone: 1-888-827-3918
Web: www.procedureflow.com

 

We help businesses and organizations be the best they can be, by creating a better knowledge experience. As your organization grows, it becomes harder to retain that “special sauce” that your customers love; inconsistencies creep in and best practices don’t get shared properly. ProcedureFlow exists to help companies capture their best practices in a way that’s easy to follow and share them across the whole company. This will result in higher quality work and consistently great customer experiences. Our customers boast a reduction in on-boarding time by 50-90%, increase in CSAT scores 5-8%, and a reduction in call centre operating costs of 5%. Want to hear more from our customers? Read more here. Or interested in seeing ProcedureFlow?

Gold Sponsors

Whiz Brain Design

 

Email: service@whizbraindesign.com
Web: www.whizbraindesign.com

Whiz Brain Design is a high impact and affordable design studio specializing in website look and feel, usability, SEO and function.  Whiz Brain also works on special design projects including logo creation and brand assets, print and online ads, media, posters, flyers, emails and more.  

Whiz Brain is extremely proud to support the amazing work done by the Greater Toronto Contact Centre Association by developing this site.  

BrantTel Networks

Contact: Betty Levine Gall
Click to Email
Phone: 
905-415-3116
Web: www.branttel.com

For over 35 years, BrantTel Networks has offered cutting-edge Contact Centre, Customer Experience, and Unified Communications solutions to many of Canada's biggest businesses. We continue to focus on helping your business move faster by leveraging communications technology to increase collaboration, engagement, and growth. How do we do it?

For starters, we build solutions around the customer, not the vendor. This is why we are constantly expanding our partnerships in order to be able to design and deploy the best possible solution to your business challenge, not simply the solution the preferred vendor happens to offer.

This approach has also led us to ensure that we have trained and dedicated specialists covering every area of expertise and provider. This enables our entire team to focus solely on delivering a communications platform that your business can use to fuel growth and enhance customer service.

Our experienced, customized professional services, and top-shelf support are at the heart of why we are celebrating over 35 years in business.

Cisco

Contact: Sheila Smith
Click to Email
Phone: 416-306-7000
Web: www.cisco.com/contactcenter

Cisco is the leading contact centre manufacturer globally, #1 on the Garner Magic Quadrant for Contact Centre Infrastructure for “Ability to Execute”. Cisco transforms customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Care products can help your organization in four critical ways:

  • Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service and deliver on the connected customer journey

  • Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.

  • Drive Customer Loyalty: Effortlessly help customers access agent assistance from anywhere and on any device 

  • Increase Revenue Opportunities: Empower agents to create more productive sales opportunities.

Fonolo

Contact: 
Info@fonolo.com
Click to Email
Web: 
www.fonolo.com

Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
 
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
 
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our Web and Mobile solutions allow them to request a call-back without having to call you first.
 
More info: Fonolo.com or info@fonolo.com

Loyalty One

Web: www.loyaltyone.com


 

Phase 3 AV 

Contact: 
Steve Sampalo
Click to Email
Phone: 416-650-9700 
Web: www.phase3av.com

Phase 3 AV is committed to long term partnering with customers. Our goal is to provide unsurpassable service levels at fair and competitive pricing. Phase 3 AV is a reliable source of supply for all of your presentation needs.

Phase 3 AV provides a wide variety of well maintained projection, sound, and audio-visual presentation equipment for a variety of applications including conferences, presentations, meetings, ceremonies, theatre, live music performances, and special events. We offer professional delivery, set-up, and operation of the equipment.

Scotiabank

Web: 
www.scotiabank.com/ca/en

Star Telecom

Contact: Ivan Kovacevic
Click to Email 
Phone: 647-771-4773
Web: www.startelecom.ca

Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
 
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.

Teleopti

Contact:
Jason Ohmann
Email: jason.ohmann@teleopti.com
Phone: 612-910-6146
Web: www.teleopti.com

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized, and easy to use. As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centres, back offices, and retail stores improve customer service, employee satisfaction, and profitability - through optimized, automated forecasting and scheduling.

J.D. Power

Contact:
Keith Bossey
Managing Director, Financial Services

JD Power Global Business Intelligence

keith.bossey@jdpa.com

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics that help clients measure and improve the key performance metrics that drive growth and profitability. J.D. Power’s industry benchmarks, robust proprietary data, advanced analytics capabilities, and reputation for independence and integrity has established the company as one of the world’s most well-known and trusted providers of consumer and market insights for more than a dozen industries. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has 17 global locations serving North/South America, Asia Pacific, and Europe. J.D. Power is a portfolio company of XIO Group, a

global alternative investments and private equity firm headquartered in London.

Contact Point 360 – BPO
 

Contact: Elizabeth Sedlacek, VP, Client Relations and Partnerships

Email: Elizabeth.sedlacek@contactpoint360.com
Phone: 416-662-2444
Web: http://www.contactpoint360.com/

 

Contact Point 360 (CP360), a contact centre with laser focus on customer-centric services, reduced cost to serve, and expertise in key industries and verticals is a brand that has quickly come to be associated with superior service and innovative solutions. With four state of the art contact centres, two in Ontario, one in Quebec and one in South America, CP360 is well poised to service multiple business categories and in multiple deliverable profiles. As a growing organization with over 400 employees and seasoned management across the globe, we deliver customized solutions that fit our clients’ business model. We offer turnkey solutions that improve efficiency, customer satisfaction and retention on the way to help you achieve your business goals. We will grow your business in the following areas:

·       Retention Programs

·       Customer Service

·       Back Office Processing 

·       Telemarketing and Sales

·       Sales Support

·       Collection Management

·       Fundraising, Customer Surveys

·       Analytical Support.

Our doors are open please give us a call and we’d be delighted to have you as our guest. 

LANtelligence
 

Contact: Martin Tracey

Email: marty@lantelligence.com

Phone: 760-444-9119

Web: www.lantelligence.com

 

Since 1998, LANtelligence has thrived as a professional services organization with a focus in design, implementation, and support of complete Unified Communications and Cloud Contact Center Solutions across the United States and Canada. Our success comes from combining in-depth experience and deep knowledge of our engineering team to architect and implement the right solution. At LANtelligence, we live and die by customer satisfaction. Our comprehensive 9-step project management process ensures a solution built to meet our customers’ requirements. We provide 24/7/365 live technical support for any issue. There’s no waiting for an email response. Just pick up the phone and we’re there for you. LANtelligence also has a diverse employee culture, shaped by different backgrounds and cultures across the globe. Our mission statement is “to redefine value and objectivity in the technology sales and support experience. Ensuring the best technology choices are instrumental to our customers success story and in the growth of their business.

CanadaDirect

Contact: Deanna Cook

Email: dcook@canadadirect.ca

Phone: 416-910-5770

Web: www.canadadirect.ca

 

With over 30 years of experience delivering contact centre solutions, CanadaDirect has become a trusted partner for some of Canada’s largest and most trusted brands in the financial, telecom, not-for-profit, and consumer segments. We have been able to develop these types of relationships because of our dependable track record of enhancing our clients’ business offerings, increasing brand awareness, driving sales growth and providing a superior customer experience.

 

With a wide range of outbound and inbound voice solutions, CanadaDirect creates customized programs that are delivered through our industry-leading Voice Assistant Solution (VAS) technology, seamlessly integrating the accuracy of technology with the cognitive ability of human intelligence to deliver an exceptional customer experience on every single call.

 

Our proficiency in Contact Centers Solutions allows us to deliver measurable results to our clients. We have developed our expertise and are specialists in creating and executing customer acquisition, retention, upsell, cross-sell and win-back strategies, in addition to providing soft collections, survey, and account management support.

Xentrax

Contact: Nick Flaminio, Director of Sales

Email: nickf@xentrax.com

Phone: 905-595-5304

 Xentrax specializes in Customer Experience Management and Workforce Optimization solutions for the Contact Center.  Since 1986, we have provided innovative software solutions that help drive business success through operational efficiencies and increased customer lifetime value.   Our "boutique" approach provides our customers with a more engaging, customer focused alternative to the traditional "big box" vendors, and it's our focus and specialization that powers our expertise and experience.  Our market leading software partners include NICE Systems and OpenText.

Chorus Tree

Contact: Neal Dlin

Email: service@chorustree.com

Phone: 416-671-8207

Web: www.chorustree.com

Amazon Web Services AWS

For more than 11 years, Amazon Web Services has been the world's most comprehensive and broadly adopted web platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, and application development, deployment, and management from 51 Availability Zones (AZs) across 18 geographic regions in the U.S., Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world - including the fastest-growing startups, largest enterprises, and leading government agencies - to power their infrastructure, make them more agile, and lower costs.

To learn more about AWS, visit https://aws.amazon.com

To learn more about Amazon Connect, AWS's cloud-based contact center, visit https://aws.amazon.com/connect/

Quovim

Contact: Joe Bigio, Co-Founder and EVP

Email: sales@quovim.com

Web: www.quovimc3.com

QUOVIM C3 provides a global communications solution for all your customer-facing exchanges. No matter the means of communication your client uses to connect with you —phone, email, chat, web, your organization will benefit from a transparent and unified communications system. Clients receive the same high quality experience, while you gain greater clarity in your operations, generate cost-savings and strengthen customer relationships.

Verint

Contact: Info@verint.com

Web: www.verint.com/engagement

Verint® is an established global leader in cloud and automation solutions for customer engagement. Our portfolio of solutions helps organizations simplify, modernize, and automate customer engagement by leveraging the latest in artificial intelligence and advanced analytics technology to help drive real business impact.

 

Organizations around the world rely on Verint to help them elevate customer experience while reducing operating costs across the enterprise, including in contact centers, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT, and compliance. Learn more at www.verint.com/engagement.

ICCS

Contact: Kris Vaidayanathan, VP, Operations, Client Relations and  ________Partnerships

Email: k.vaidayanathan@iccs-ice.com

Phone: 416-825-4691

Web: https://iccs-ice.com

ICE-ICCS combines world class customer care capabilities with unparalleled collective intelligence, training and technology. Our expertise will help you to build brand loyalty and value using Porters cost leadership, differentiation and focus strategy to improve ROI, customer effort score and overall customer experience.

We partner with our clients to ensure an innovative, end-to-end solution to manage and enhance the customer experience by designing intelligent business processes.

We offer omni-channel one stop shop to optimize your capabilities across the customer lifecycle, with state of art facilities in Toronto, Montreal and Jamaica.

We will make sure to grow and sustain your business in the following areas:

  • Sales (Direct and Tele sales)

  • Customer Service

  • Retention

  • Active and Inactive AR management

  • Collection Management

  • Legal Support

  • Analytical Support

  • Asset Management

Summatti

Contact: Rashmi Bhambhani

Email: rashmi@summatti.com

Summatti is the leading AI-Powered omni-channel support intelligence platform helping businesses get actionable insights from all their customer interactions.
We help businesses improve agent performance, onboard new agents faster, increase customer satisfaction & in turn grow their business.

Genesys

Contact: Sunita Mistry

Email: sunita.mistry@genesys.com

Phone: 416-949-9863

Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, everyday. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive, and profoundly empowering.

VereQuest

Contact: Sharon Oatway, President and Chief Experience Officer

Email: info@verequest.com

Phone: 416-362-6777

Web: www.verequest.com

VereQuest has been providing outsourced quality monitoring support for some of N.A.'s leading brands for over 15 years. In that time, we have evaluated literally millions of customer interactions and taken contact centre performance to new heights thanks to our unique customer-centric approach. If you've ever wondered whether outsourcing QA is right for you, consider these key benefits:

1. Independent, unbiased, third party perspective

2. Best-in-class coaching

3. Timely and consistent evaluations with real-time, online reporting

4. Uniquely balanced agent and customer experience scorecard

Looking to keep your QA in-house but hampered by spreadsheets and lack of insight? Check out VQ Online™  - our proprietary online QA management system specially designed for high-performing contact centres.

UiPath

Contact: Colin Campbell

Email: colin.campbell@uipath.com

Web: www.uipath.com

UiPath is leading the "automation first" era - championing one robot for every person, delivering free and open collaboration, and enabling robots to learn new skills through AI and machine learning. The company's enterprise Robotic Process Automation (RPA) platform has automated millions of repetitive tasks for organizations all over the world.

Silver Sponsors

THATGUY Media Group

Contact: George Tsioutsioulas

Phone: 416-456-5078

Web: www.thatguymediagroup.com

 
 

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