OUR 2025
SPONSORS
PLATINUM Sponsors
STAR TELECOM
Brad Czumaczenko
+1 855-782-7835
Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.
Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.
Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.
WEBEX BY CISCO
Andrew Wolfe
Webex Contact Center delivers AI-powered, connected experiences tailored to each customer. From proactive digital engagement to 24/7 self-service via AI-powered voice and chat agents, we help your customers connect when and how they want on the digital-first channels they prefer. When live agent help is needed, we empower your agents with context-driven insights, including customer contact history. The modular agent desktop puts everything in one place and has built-in collaboration tools to keep your team connected, allowing your agents to focus on the customer. Webex Contact Center offers a flexible solution that is out-of-the-box-ready, quick to deploy, and fully customizable to meet your needs.
With more than 36,000 customers with 3.6M+ agents and over 1,500 partners globally, Webex Contact Center solutions are helping companies around the world create exceptional customer experiences.
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PROCEDURE FLOW
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
GOLD SPONSORS
AMPLIFAI
AmplifAI is the SaaS People Enablement Platform for employee-focused enterprises. We enable hybrid workplaces to achieve optimal results and retention using AI-driven actions and insights modeled after top performers.
BELL
Now more than ever, organizations need to connect a sophisticated set of communication platforms, solutions and tools to deliver the best experiences for their customers and employees.
Bell is the leading provider of network, cloud, AI and communications technology services for Canadian businesses. We provide end-to-end expertise, industry-leading solutions, and proactive relationship and service management, delivering best-in-class experiences, over Canada’s largest network. We are the partner for delivering contact centre, network, AI, IoT, cloud, voice, collaboration and security solutions that Canadian businesses and governments trust.
ACTIVEO
Matthew Christensen
647-933-3561
801-602-2772
mchristensen@activeo.com
www.activeo.ca/en
https://ca.linkedin.com/showcase/activeo-north-america/
Activeo provides Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration. Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centers, web channels and an overall integrated Customer strategy. Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact center performance. Activeo helps its Customers to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by:
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Optimizing their customer interactions
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Structuring the Customer Journey
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Improving their Customers experience
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Listing the Voice of Customer
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Monitoring quality and performance
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Improving Customer Service Performance
CALABRIO
Hugues Raymond
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.
CONTACT POINT 360
Elizabeth Sedlacek
416-662-2444
Elizabeth.Sedlacek@ContactPoint360.com
linkedin.com/company/contact-point-360
twitter.com/CPoint360
instagram.com/contactpoint360_canada
facebook.com/ContactPoint360Company
youtube.com/channel/UCSy8lE1lU3duVJHx7MiMXtA
We provide stellar customer experience and customer support outsourcing solutions for the brands we serve across different industries.
TALKDESK
Diego Gomez
Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com
OMILIA
Elda Helc
Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers across any channel, with ready-to-go integrations, and pre-built solutions trained for specific use cases.
PAXYL SOLUTIONS
Dylan Hunt
Building on our commitment to Canadian organizations, Paxyl has established itself as a trusted partner in the CCaaS landscape. From our early days, we recognized the transformative potential of cloud-based contact center solutions to revolutionize customer engagement. Our journey has been marked by a deep dedication to understanding the unique needs of Canadian businesses and providing tailored solutions that address their specific challenges and opportunities.
Our team's extensive experience in contact center technologies has been a cornerstone of our success. We've navigated the evolution of the industry, allowing us to offer insightful guidance and future-proof strategies to our clients. Recognizing the power and innovation of Genesys CX, we've strategically focused our expertise on this leading platform, enabling us to deliver exceptional implementations and maximize its capabilities for our customers. Beyond our deep expertise in Genesys CX, Paxyl also partners with businesses to develop a customer-centric culture through educational programs focused on CX best practices, provides comprehensive support services for existing Genesys deployments, and offers flexible staff augmentation solutions to meet evolving operational needs.
INTRADIEM
Chelsea LeFave Atkinson
We believe that real people—human beings—will always be an important part of customer service.
Technology and AI will make that interaction easier, better, and more efficient–but ultimately human beings want to talk, interact, and connect with other human beings—especially when it comes to solving problems.
We believe in technology, specifically, in service of people—real people—to give them the freedom and flexibility to do their jobs better and with greater satisfaction.
Together, we can make contact centers play a central and strategic role in your company’s success, by delivering substantially improved efficiency, more engaged agents, and a better customer experience.
AWS
Sheila Smith
Paul Miedzik
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
NICE
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Silver SPONSORS
ROGERS
At Rogers, we’re proud to continue the legacy that began more than 60 years ago. With our dedicated team, we’re committed to connecting Canadians and delivering the best from coast to coast.