Who we are
About the Greater Toronto Area Contact Centre Association
GTACC is a non-profit knowledge exchange, think tank and networking association with industry, government and service provider representation.
Founded in 2002 as a think tank with occasional meetings, by 2005 the evolution had begun. With amazing support from industry, government and service providers, GTACC organizes regular events to share information on industry related topics and best practices, keeping our membership on the leading edge of industry issues and initiatives.
As technology and innovation continue to change the face and role of the contact centre, GTACC has been forefront in bringing the influencers and answers to common challenges to our members through the support of some of the most respected voices and brands in the global marketplace.
Our events cover a wide array of topics so that there is always something for everyone. We believe in keeping our sessions positive and interactive to help build and strengthen businesses, leaders and communities.
A strong part of GTACC’s vision is the desire to give back to the communities we serve. Since 2010, GTACC events have helped support various causes such as the Toronto Fire Fighters Toy Drive, Daily Bread Food Bank, Room to Read and various smaller charities.
GTACC supports members from coast to coast, recognizing the strength of the contact centre industry across Canada. GTACC sessions are typically held in the Greater Toronto Area including Brampton and Mississauga.
Come and be part of the growing community!
Connect, Learn, Grow with GTACC!
Contact: Brad Sellors
Infinite Media’s mission is to help organisations deliver critical information to their employees and clients to improve their customers’ experience, increase sales, and provide valuable insight to leaders for continuous improvement. 15 years of experience in working with well-known brands has evolved into to the powerful cloud-based Knowledge Management (KM) Platform. KM includes e-libraries, configurable portals, Learning Management Systems, Proposal Generation, Content Management, Performance Dashboards for Reporting and Infinite Presenter for rapid content development. Infinite Media’s Professional Services not only includes implementation, project management and development of the aforementioned software solutions, Infinite Media also houses world-class expertise in sales, service and product training, video production, content writing, animation, digital signage and event management. All of which result in lowered attrition rates, speeding up ramp-up time, decreased costs, increased revenue and overall a better brand experience.
Contact Management Magazine
Contact: Mark Henry
Phone: 905-201-6600 ext. 223
Contact Management magazine is published Quarterly, Spring/Summer/Fall Winter.
Our SPRING ISSUE issue includes the Official Industry Directory, a guide to more than 300 companies which supply software, hardware, funishings, products, services and consulting advice to Canada's contact centre industry.
Contact Management is mailed to 5,300 individually addressed executive readers from across the country, and includes key executive management in contact centres, IT departments, customer service areas and help desks.