Check back often as we will continue TO post EVENTS, videos and materials from the gtacc emergency response webinar series for covid 19 as well as other resources

COVID 19 WEBINAR 3

STORIES FROM THE FIELD

Friday April 3rd

Webinar Description

In this webinar we will Operations leaders will be sharing their stories as we all navigate through these challenging times.  The leaders are offering their time to share some lessons learned and those that they are learning. 
Collectively, we will support one another.  

 

Panel Members
Lisa Running, VP Client Services, CI Investments
Chi Wen Liang, Director Client Services, Questrade 
Keith MacKinnon, Director, Medtronic

 
 

WEBINAR 2 RECORDING

Coming son

COVID 19 WEBINAR 2

 

RESILIENCY IN STRESSFUL TIMES 

With the ever evolving adjustments we all need to make to our daily routines and lives, there is no question this is impacting people’s stress, anxiety, relationships and overall mental well-being. Staying safe is not only a physical consideration but a mental one. 

Through this webinar, we hope to help you begin the journey to: 

Recognize the signs and symptoms of stress
Discover some tools and skills necessary to help prevent and manage stress more effectively
Reduce health issues and risks, improve decision making by gaining greater clarity and improve overall mental and physical well-being.

COVID 19 WEBINAR 1

CONTACT CENTRE SURVIVAL TIPS

Watch the recording of GTACC's "Contact Centre Operations Survival Tips During COVID 19 webinar.  Hear from contact centre experts Afshan Kinder, Neal Dlin & Ivan Kovacevic as they discuss how to deal with the leadership, operational and technical challenges of managing a contact centre during these challenging times.

 

This webinar is moderated by Sangeeta Bhatnagar and Mike Aoki and also features additional tips from audience members, who are senior ops leaders in the contact centre industry. 

WEBINAR 1 RECORDING

WEBINAR 1 NOTES

SUMMARY HANDOUT

 
 

COVID 19 RESOURCES

 

Resources collected to help.

Resources

Articles from Contact Centre Pipeline on Covid 19:

https://www.contactcenterpipeline.com/covid-19-updates 

Webinar - Covid 19 Contact Centre Survival Tips Notes Summary Download HERE

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