Next Generation Contact Centers with Amazon
Fri, May 29
|Webinar
Come hear about the latest innovations from the Amazon Connect team. Amazon Connect is the easy-to-use, omnichannel cloud contact center, developed by Amazon.com and used by over 70,000 Amazon retail customer service associates worldwide, to deliver award winning customer service.
Time & Location
May 29, 2020, 2:00 PM – May 30, 2020, 3:00 PM
Webinar
About The Event
Webinar Description:
Come hear about the latest innovations from the Amazon Connect team. Amazon Connect is the easy-to-use, omnichannel cloud contact center, developed by Amazon.com and used by over 70,000 Amazon retail customer service associates worldwide, to deliver award winning customer service.
Customer service expectations continue to evolve, by capturing and analyzing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how Amazon Connect has incorporated AWS’s powerful Artificial Intelligence, Machine Learning, and Analytics technologies directly into the Amazon Connect experience, making it easy for customers to deploy the latest innovations, and quickly process and analyze customer conversations to gain valuable insights.
Presenter: Erin Hall, Amazon Connect
Erin Hall is a Solutions Architect for Amazon Connect. Erin is responsible for creating and publishing solutions that accelerate customer adoption and demonstrate the power of AWS. She has…