Leading with empathy and humanizing the digital customer service experience

Let’s talk about how the pandemic has been a game-changer and customers are now comfortable with virtual assistants, self-serve tools, and digital channels like social media, live chat and texting. But here's the deal: sometimes, those digital conversations can feel a bit robotic, right? That's where our frontline teams need to step in and lean into their empathetic superpowers.  Join us for a fireside chat with Danielle and Margaret from Leap2Digital to explore how brands are putting empathy first in customer service. Trust us, this is the kind of stuff that can really level up your team's game.  Curious to learn more? Come hang out with us and see how mastering the art of conversation in the digital world can totally transform your customer service game.

Speakers:

Margaret Tsuji, Leap2Digital

Danielle Kovack, Leap2Digital

Sangeeta Bhatnagar, SB Global / GTACC