Embracing the Digital Momentum to Supercharge the Customer Experience

Embracing the Digital Momentum to Supercharge the Customer Experience

The pandemic has accelerated digital transformation at rapid speed, “we have covered a "decade in days" in adoption of digital” according to McKinsey.  Join us for this 45-minute webinar to learn more about the impact on the customer service ecosystem and how brands are harnessing new digital customer behaviours to amplify their customer support through growing their digital customer service capabilities. Get ready to embrace the next normal with insights to help you identify the right experience for your customers. Hear from: Leap2Digital co-founders Danielle Kovac and Margaret Tsuji. Leap2Digital is a digital customer service consultancy that leads with humanity and empathy. They partner with clients to create a vision for the future of their business that puts customers and employees at the centre of how they work. They bring industry-leading digital customer service expertise to leaders who need guidance as they navigate the increasingly complex customer service space.  Leap2Digital helps you develop and execute the right digital customer service strategy accelerating your business results. They are award-winning digital customer service practitioners with 40+ years combined experience. They don’t settle for mediocrity, and they won’t let you. From live chat and social media support to community forums, messaging and email, they help you take a leap into digital.