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Event

16th Annual GTACC CX & EX Conference

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Date and Time

November 5, 2025 8:30AM - 4:30PM

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Venue

Mississauga Convention Centre

75 Derry Rd W, Mississauga, ON L5W 1G3​​

Download the official event app through Whova to access the agenda, networking opportunities, valuable information from our sponsors, and much more

Courtyard Toronto Mississauga/West for $189.00 CAD - $225.00 CAD per night.

 

Last Day to Book : Monday, October 13, 2025 or while rooms are available.

your host

Victoria Imola​

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VP, Customer Experience - MCAP

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KEYNOTE SPEAKERs

Mark Gasparotto MSM, CD, MA​

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President - The Gasparotto Group

Heather Arthur​

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Vice President, Canada Contact Centres - Scotiabank

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Speakers

Daniel Cheung

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VP of Client Engagement and AI Solutions - ContactPoint360

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Dave Hoekstra

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Product Evangelist- Calabrio

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David Jennings

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Global Solutions Engineering Leader - Webex by Cisco

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Derek Bell

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VP, Product Management - ProcedureFlow

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Eric Scipio del Campo​

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Senior Vice President Client Experience Centres & Virtual Advice- Scotiabank

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Helen Ashton

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VP, People, Culture and Customer Experience - Grand and Toy

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Indy Navaratnam

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Senior Director of Technology - Purolator

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Neil McAlpine

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Senior Enterprise Architect - Talkdesk

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Kevin Jolliffe

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SVP North America - Intradiem

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Jonathan Lau​

Head of Central Services - VGW

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Martin Gauthier

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RVP Sales Canada - NICE

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Sheila Smith

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Principal Amazon Connect Specialist - AWS Canada

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Sephora Sciara

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Vice President, Insurance -CAA Insurance Company

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Nathan Parker

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Technical Lead - PAXYL

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Neal Dlin

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Vice President of Customer Service Experience - Aviso

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Neil Jain

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Technology Lead - TD Bank

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Pier Ragone

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Senior Manager, Business Transformation and Optimization - Bell

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Randy Clapp

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VP of Strategic Sales -AmplifAI

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Sasith Fernando

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Managing Director - Activeo

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Mike Boodhoo

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Manager - Service Durham

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Andrew Ligama

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Senior Manager, Call Centre - Fairstone/Home Trust Company

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Ashlynne Newman

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Director of Servicing Operations - MCAP

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Celina De Bruge

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Director of Sales and Service - Apollo Insurance

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Manish Singh

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VP – Professional and Managed Services  - Bell

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Moderators

Afshan Kinder

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Partner - SwitchGear

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Brad Czumaczenko​

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Director, Client Development and Partnerships, - Star Telecom

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Clare Santos

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Director, Knowledge and Quality - Aviso

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Ian Tarrant

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Director of Omni-Channel Experience - MCAP Service Corporation

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Lisa Running

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SVP, Client Services - CI Global Asset Management

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Mike Aoki​

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President - Reflective Keynotes

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Nygel Weishar

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VP Service Enablement - CI Financial

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Lorraine Williams

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Senior Manager of Engagement - Rogers

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GTACC 2025 Giveback

A portion of ticket sales will go to support Wounded Warriors and Red Door Shelter

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Highlights from the 2024 event

GTACC 2024 Give Back Impact

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  • 771 Backpacks (backpacks and cash equivalent)

  • $1,000 Donation to Girls Inc. of Durham (gives 2 girls the opportunity to participate in STEM programming)

  • $1,500 Donation to Red Door Shelter (equates to Gifts for 82 children in the shelter)

  • $5,000 Donation to CureSPG50

  • $10,000 Donation to Barrie Native Friendship Centre

SPONSORS

Platinum

Gold

Silver

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