top of page
  • Instagram
GTACC 2025 Banner.jpg

Event

16th Annual GTACC CX & EX Conference

​

Date and Time

November 5, 2025 8:30AM - 4:30PM

​

Venue

Mississauga Convention Centre

75 Derry Rd W, Mississauga, ON L5W 1G3​​

Download the official event app through Whova to access the agenda, networking opportunities, valuable information from our sponsors, and much more

Download the Group Attendee List here

Courtyard Toronto Mississauga/West for $189.00 CAD - $225.00 CAD per night.

 

Last Day to Book : Monday, October 13, 2025 or while rooms are available.

your host

Victoria Imola​

​

VP, Customer Experience - MCAP

Victoria Imola pic.jpg

KEYNOTE SPEAKERs

Mark Gasparotto MSM, CD, MA​

​

President - The Gasparotto Group

Heather Arthur​

​

Vice President, Canada Contact Centres - Scotiabank

Heather Arthur.jpg

Speakers

Daniel Cheung

​

VP of Client Engagement and AI Solutions - ContactPoint360

Daniel Headshot.jpg

Dave Hoekstra

​​

Product Evangelist- Calabrio

Dave Hoekstra Headshot 2022 Square.jpg

David Jennings

​​

Global Solutions Engineering Leader - Webex by Cisco

David Jennings.png

Derek Bell

​​

VP, Product Management - ProcedureFlow

Derek-bell (1).png

Eric Scipio del Campo​

​

Senior Vice President for Global Contact Centres - Scotiabank

Eric Headshot.jpg

Helen Ashton

​

VP, People, Culture and Customer Experience - Grand and Toy

AshtonHelen_Small_01.jpg

Indy Navaratnam

​

Senior Director of Technology - Purolator

Indy-Navaratnam-Purolator-1.png

Neil McAlpine

​​

Senior Enterprise Architect - Talkdesk

Neil McAlpine.jpeg

Kevin Jolliffe

​

SVP North America - Intradiem

Kevin_Jolliffe_HighRes.jpg

Jonathan Lau​

Head of Central Services - VGW

Jonathan_4481 (1).JPG

Martin Gauthier

​​

RVP Sales Canada - NICE

Martin Gauthier.jpg

Sheila Smith

​

Principal Amazon Connect Specialist - AWS Canada

Sheila-cdn.amazon.jpg

Sephora Sciara

​

Vice President, Insurance -CAA Insurance Company

Sephora Sciara-headshot.jpg

Nathan Parker

​

Technical Lead - PAXYL

np2.png

Neal Dlin

​​

Vice President of Customer Service Experience - Aviso

Neal.png

Neil Jain

​​

Technology Lead - TD Bank

Neil Jain - headshot.jpg

Pier Ragone

​​

Principal Consultant, CX Operations & Strategy

Pier Ragone HeadShot.jpg

Randy Clapp

​

VP of Strategic Sales -AmplifAI

Randy Clapp AmplifAI.png

Sasith Fernando

​​

Managing Director - Activeo

Sasith Fernando.jpg

Mike Boodhoo

​​

Manager - Service Durham

Mike Boodhoo.jpg

Andrew Ligama

​​

Senior Manager, Call Centre - Fairstone/Home Trust Company

Andrew Ligama.png

Ashlynne Newman

​​

Director of Servicing Operations - MCAP

Ashlynne Newman.jpg

Celina De Bruge

​​

Director of Sales and Service - Apollo Insurance

Headshot - Celina.png

Manish Singh

​​

Leader of Professional Services - Bell

Manish Singh.jpg

Moderators

Afshan Kinder

​​

Partner - SwitchGear

Sara Kardooni Portraits-Afshan Kinder- Headshot-5.jpg

Brad Czumaczenko​

​

Director, Client Development and Partnerships, - Star Telecom

Brad_ProfilePicture_Cropped.png

Clare Santos

​

Director, Knowledge and Quality - Aviso

Clare Santos.jpg

Ian Tarrant

​

Director of Omni-Channel Experience - MCAP Service Corporation

IT - LINKEDIN.jpg

Lisa Running

​​

SVP, Client Services - CI Global Asset Management

LisaHeadShot.png

Mike Aoki​

​

President - Reflective Keynotes

Mike Aoki-medium size.jpg

Nygel Weishar

​​

VP Service Enablement - CI Financial

NygelW.png

Lorraine Williams

​​

Senior Manager of Engagement - Rogers

Lorraine Williams.png

GTACC 2025 Giveback

A portion of ticket sales will go to support Wounded Warriors and Red Door Shelter

​

wounded.png
rdlogo.png

Highlights from the 2024 event

GATCC 2024 Give Back Impact

​

  • 771 Backpacks (backpacks and cash equivalent)

  • $1,000 Donation to Girls of Durham

  • $1,500 Donation to Red Door Shelter (equates to Gifts for 82 children in the shelter)

  • $5,000 Donation to CureSPG50

  • $10,000 Donation to Barrie Native Friendship Centre

SPONSORS

Platinum

Gold

Silver

bottom of page