The 2nd annual

Gtacc

Customer Service Excellence Awards & Gala!

Details for 2020 to Be Announced Soon!

Check out the video from this year's Awards Gala!

With expanded categories to capture individuals and teams, a brand new, separate GTACC Awards Gala to celebrate and announce winners, and a streamlined application process making it easier to apply online, there is so much in store for GTACC Awards 2019!

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Want your contact centre recognized as one of Canada's best?

Want to honour leaders?

Teams?

And Individuals?

Want to be recognized as the best by customers?

 

GTACC AWARDS GALA SPONSORS

Platinum

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Gold

Silver

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An amazing experience, talented staff from top to bottom. Excellent food and experience. Would highly recommend the Mississauga Convention Centre, a truly professional establishment, will not be able to beat this facility.

Awards Gala Details

Date: May 2nd, 2019

Time: 6:00pm - 10:00pm

Venue: The stunning Mississauga Convention Centre!

Service: Full sit down dinner for our incredible awards celebration.

Gala Tickets: $150 (includes nomination submission) per person or $125 per person without nomination.

Group Discount: 10% off for groups of 8 or more

 

SUBMISSION SCHEDULE

SUBMISSION

ENTRY OPENS

 

Dec 17th, 2018

SUBMISSION ENTRY OPENS online on Dec 17th, 2018 for all categories.

Early bird rate of $150 (includes a gala awards ticket) applies

ENTRY DEADLINE

 

Feb 28th, 2019 

ENTRY DEADLINE for GTACC Achievement Awards 2019  

Entries submitted after this date will be subject to a $50 late fee

JUDGING

 

Feb 15th to Apr 5th, 2019 

JUDGING for GTACC Achievement Awards 2019  

LATE ENTRY DEADLINE

Apr 1st, 2019

LATE ENTRY DEADLINE for GTACC Achievement Awards 2019  

This is the latest date entries will be accepted

FINALISTS NOTIFIED

Apr 8th, 2019

FINALISTS NOTIFIED for GTACC Achievement Awards 2019  

PEOPLE'S CHOICE VOTING

Apr 9th to Apr 26th 2019

PUBLIC VOTING for Canada's Favourite Customer Service People's Choice Award

AWARDS GALA

May 2nd, 2019

1ST ANNUAL GTACC CUSTOMER SERVICE ACHIEVEMENT AWARDS GALA

Mississauga Convention Centre, Mississauga, ON, Canada

 

With amazing new award categories

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Agent
Awards

GTACC Customer Service Professional Awards are a great way to recognize your top performers through Canada's largest contact centre association.  These are not judged but are chosen by you to be awarded in the following categories:

  •  Customer Experience

  • Team Player

  • Giving Back

  • Innovation

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Leaders

GTACC Excellence Awards for Front Line Leaders recognize emerging and established leaders alike.  Judged by GTACC esteemed panel of experts, awards will be given for the following categories:

  •  Customer Service Leadership

  • Mentor Award

  • Giving Back

  • Innovation

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Support
Roles

GTACC Excellence Awards for Support roles recognize remarkable individuals in support functions.  Judged by GTACC esteemed panel of experts, awards will be given for the following categories:

  • Human Resources

  • Workforce Management

  • Training

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Team

GTACC Excellence Awards for Teams recognize individual teams that are truly exceptional.  Judged by GTACC esteemed panel of experts, awards will be given for the following categories:

  • Customer Service/Sales Excellence

  • Giving Back

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Contact Centre Site(s)

GTACC Excellence Awards for Contact Centre Site(s) recognize centres that are leading the way with outstanding service or sales.  Judged by GTACC esteemed panel of experts, awards will be given for the following categories:

  • Small (less than 100 agents)

  • Large (more than 100 agents)

  • Best Outsourcer

  • Innovation of the Year

  • Giving Back

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People's Choice

The GTACC's People's Choice Award for Canada's Favourite Company for Customer Service will be chosen through public vote.  Who will Canada choose?  Will it be you?