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GTACC PANEL:
Leading with empathy and humanizing the digital customer service experience  

Thursday, May 2 | Virtual Webinar
Time & Location

May 2, 1:00 PM - 2:00 PM

Virtual Webinar

Panel Members
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Margaret Tsuji

Leap2Digital

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Danielle Kovack

Leap2Digital

Moderator
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Sangeeta Bhatnagar

SB Global Human Capital Solutions / GTACC Chair

Sangeeta founded SB Global Human Capital Solutions in 2008 as a boutique firm specializing in Talent Acquisition, Retention and Development of top-talent.

Sangeeta focuses on the human experience across all industries and channels, understanding both the employee and customer experience.

With over 25 years of experience Sangeeta has partnered with several top-tiered companies helping create teams utilizing the Model of Human Behaviour, Positive Communication Strategies while building Emotionally Intelligent and Adaptable teams.

Sangeeta is a frequent contributor to various publications where she has written about subjects such as Recruitment, Retention & Development, DISC Personality Styles, Adaptability, Emotional Intelligence, Soft Skills & Creating Memorable Employee / Customer Experiences. Sangeeta is also a contributing author for four Amazon best-selling books.

Sangeeta is a frequent speaker at conferences and a regular speaker on webinars focused on creating memorable human experiences.

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