GTACC PANEL:
Leading with empathy and humanizing the digital customer service experience
Thursday, May 2 | Virtual Webinar
Panel Members

Margaret Tsuji
Leap2Digital

Danielle Kovack
Leap2Digital
Moderator

Sangeeta Bhatnagar
SB Global Human Capital Solutions / GTACC Chair
Sangeeta founded SB Global Human Capital Solutions in 2008 as a boutique firm specializing in Talent Acquisition, Retention and Development of top-talent.
Sangeeta focuses on the human experience across all industries and channels, understanding both the employee and customer experience.
With over 25 years of experience Sangeeta has partnered with several top-tiered companies helping create teams utilizing the Model of Human Behaviour, Positive Communication Strategies while building Emotionally Intelligent and Adaptable teams.
Sangeeta is a frequent contributor to various publications where she has written about subjects such as Recruitment, Retention & Development, DISC Personality Styles, Adaptability, Emotional Intelligence, Soft Skills & Creating Memorable Employee / Customer Experiences. Sangeeta is also a contributing author for four Amazon best-selling books.
Sangeeta is a frequent speaker at conferences and a regular speaker on webinars focused on creating memorable human experiences.