OPERATIONAL EFFICIENCY: Stages of Transformation – Proving the ROI of your Journey to Digital

Thursday May 6 | Virtual Webinar

A pioneer in the public sector digital transformation, the City of Toronto went through a large-scale modernization effort. In innovating its citizen support, the 311 centre took on a holistic approach through investing in its people, processes, and technology across 44 divisions. As the Director of the largest integrated system in North America, Gary Yorke will guide you through the organization’s transformational journey in catering to its people.

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Time & Location

May 6th, 1:00 PM - 2:00 PM

Virtual Webinar

About The Event

A pioneer in the public sector digital transformation, the City of Toronto went through a large-scale modernization effort. In innovating its citizen support, the 311 centre took on a holistic approach through investing in its people, processes, and technology across 44 divisions. As the Director of the largest integrated system in North America, Gary Yorke will guide you through the organization’s transformational journey in catering to its people.

Key Takeaways:
* Digital-First strategy: The stages of digital transformation
* Investing in technology to break down siloes across the organization
* Effective communication methods to build workplace culture
 

Panel Members:
Gary Yorke, Director | 311 Toronto | City of Toronto
Tim Smith, Managing Principal & COO, Catalyst
Justyna Waclawek, Senior Principal Success Manager, Salesforce

Speaker Bios
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Gary Yorke

Director | 311 Toronto | City of Toronto

 

Results-driven champion of customer service excellence with 17+ years of award-winning successes ensuring the delivery of exemplary technical support, sales and service on Enterprise Telecom and Information Communications Telecommunications solutions for national accounts.


Brings in-depth understanding of the critical factors involved in service level management with success implementing the processes, systems, training, and organizational structures needed to meet and exceed rigorous Service Level Agreements (SLA) targets on multi-year multi-million dollar contracts. Persuasive change agent and negotiator, equally effective building robust relationships with client executives, or rallying colleagues and staff around key service priorities. Appreciated by peers, clients, vendors and staff for integrity, superb business acumen, and “outside the box” strategic thinking and problem-solving talents.

 

Specialties: Results-driven champion of customer service excellence with 15+ years of award-winning successes ensuring the delivery of exemplary technical support, sales and service on Enterprise Telecom and Information Communications Telecommunications solutions for national accounts.

 

Persuasive change agent and negotiator, equally effective building robust relationships with client executives, or rallying colleagues and staff around key service priorities

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Tim Smith
Managing Principal & COO, Catalyst

Tim Smith has been a renowned industry leader for over 19 years, leveraging technology and industry best practices in the verticals of government, healthcare, transportation, aviation, public relations, non-profit, utilities, and law enforcement. Tim oversees all Catalyst engagements and partnerships, and he dedicates himself wholeheartedly in applying a unique strategic approach to help clients gain economic and social viability through the use of technology. His consistent and genuine interactions with executives, engineers, technicians, and constituents in diverse environments are what make him a client favorite. He channels his sharp business acumen to bridge the gap between management complexities and technology to deliver systems that help people do their jobs better, as well as help public sector agencies serve their constituents more effectively. Tim is well respected among his peers and staff as an integral business and technology thought leader, constantly applying motivational techniques to support the Catalyst team in delivering sustainable and scalable solutions. His tireless advocacy of combining future-looking technologies with adaptive user experiences has achieved many awards for Catalyst clients.

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Justyna Waclawek

Senior Principal Success Manager, Salesforce

Bio coming soon