OPERATIONAL EFFICIENCY: Stages of Transformation – Proving the ROI of your Journey to Digital
Fri, May 06
|Zoom Webinar
A pioneer in the public sector digital transformation, the City of Toronto went through a large-scale modernization effort. In innovating its citizen support, the 311 centre took on a holistic approach through investing in its people, processes, and technology across 44 divisions. Learn how!
Time & Location
May 06, 2022, 1:00 PM – 2:00 PM EDT
Zoom Webinar
About The Event
A pioneer in the public sector digital transformation, the City of Toronto went through a large-scale modernization effort. In innovating its citizen support, the 311 centre took on a holistic approach through investing in its people, processes, and technology across 44 divisions. As the Director of the largest integrated system in North America, Gary Yorke will guide you through the organization’s transformational journey in catering to its people.
Key Takeaways: * Digital-First strategy: The stages of digital transformation * Investing in technology to break down siloes across the organization * Effective communication methods to build workplace culture Panel Members Gary Yorke, Director| 311 Toronto | City of Toronto Tim Smith, Managing Principal & COO, Catalyst Justyna Waclawek, Senior Principal Success Manager, Salesforce