Mastering Remote Training & Onboarding

Are you searching for new ways to improve your contact center’s remote training? Have you found tools and strategies that have worked well for onboarding new agents? Wherever you may be in your remote training journey, we want to hear from you! Bring your remote training stories to this interactive session where you’ll have the opportunity to learn what other contact centers are doing to train successfully, share challenges you’re facing, and ask questions with a network of your peers. You’ll walk away with actionable strategies that you can start implementing in your contact center, and as a thank you for sharing your story you’ll be entered for a chance to win a $100 Amazon gift card!

Hear from Contact Center Leaders at MCAP, CI Financial, Scotiabank and Contact Point 360.

Speakers

Kathryn Kelley, Manager, Learning & Development ,CI Investments

Nicole Persaud, Senior Manager, Training, Contact Point 360

Shonniella Young, Senior Manager Learning Development, Scotiabank

Jessica Lehmann, Manager, Learning & Development, MCAP 

Micah Peterson, VP of Product Management, ProcedureFlow 

Facilitated by Sangeeta Bhatnagar, SB Global Human Capital Solutions 

Solutions