How to Get Your Contact Center Team Recharged for 2021

"How to Get Your Contact Center Team Recharged for 2021"

Thurs., Dec. 17, 2020 at 2:00 PM Eastern Time (US and Canada)

With all of this year's challenges, how can you keep yourself and your contact centre motivated, energized and ready to help customers?    

In this interactive 1-hour webinar, find out how you can: - Recognize signs of burnout and disengagement, and - Improve your department's wellness and resilience, which can reduce sick days, improve employee retention and increase performance    

Hear from panelists:

Jaime Saibil Psychotherapist and organizational/ industrial consultant Jaime Saibil, a psychotherapist and organizational/ industrial consultant, holds a Master’s Degree in Counselling & Organizational/Industrial Psychology. She has worked with Accenture’s Talent & Organizational workgroup as an analyst to Fortune 500 companies, is a Registered member of the College of Registered Psychotherapists of Ontario, a Fellow of Massey College, and a published author in the Individual Journal of Psychology.

Lisa Diehl  Consumer Advocacy @Blue Diamond Growers Lisa Diehl heads Consumer Advocacy for Blue Diamond Growers in Sacramento, California. Lisa oversees all aspects of the North America Retail Consumer Advocacy Division. She currently manages four consumer facing agent teams. Within Blue Diamond, Lisa is also a member of Blue Diamond’s Corporate Communications Council, along with being a lead member of Blue Diamond’s Crises Management Team. Lisa has over 35 years of experience in Consumer Affairs.

Jenny Dempsey Consumer Experience Manager @Apeel Sciences Jenny Dempsey is the Consumer Experience Manager for Apeel Sciences. With over 15 years of building and leading customer service & experience teams, she is also the co-founder of CustomerServiceLife.com. Jenny has been recognized over the years for her work, including winning the 2019/2020 CloudCherry CX Influencer Champion award. Jenny loves being an auntie to her beautiful niece, travelling the world, singing and hanging out with her toothless rescue cat, Chompers. She lives in sunny San Diego, CA. You can connect with her at JennyDempsey.com.    

Thanks to LANtelligence (lantelligence.com ) and 8x8 (8x8.com ) for sponsoring this webinar.