How to Engage and Retain Your Contact Center Team During a Challenging Year

According to a recent Gallup poll, a mere 39% of US workers felt actively engaged at work. Yet, as contact centers bring everyone back to the office, become hybrid or declare work-from-home is permanent, employee engagement is crucial. How does great leadership create employee loyalty? How can coaching build relationships and engagement? How can technology keep your team connected and empower them to better service your customers? Join us as we discuss best practices for enterprise level contact center employee engagement and retention.