How customer service agents will be the secret sauce of AI

Technology is available today to automate 80% of contact centre interactions. But to achieve this, it's imperative to lower the barrier to AI adoption in contact centres. More specifically, updating and maintaining AI models that drive accurate automation will need more accessible technology for contact centres to achieve scalable automation. Instead of relying on costly data scientists that work in bursts, companies can leverage their customer service agents to continuously retrain their automation tools.In this session, Jay Gupta will discuss how 'Human-in-the-loop' technology democratizes AI model training.