Harnessing the Voice of the Customer to drive business effectiveness

The laser focus on automation to realize efficiency gains and improve our business intelligence is on the rise to meet the ever-evolving expectations of our clients. This places ongoing emphasis on emerging technologies to help us realize material efficiency gains that will accelerate our response to incidents and enable us to be more intentional with our service and product offers. To achieve this objective, many organizations are exploring emerging technologies to harness the voice of the customer to automatically distill actionable opportunities that currently require manual intervention.

If your interest is piqued, please join us to tackle this thought-provoking topic amongst a panel of industry professionals that can speak to their respective success stories, lessons learned, constraints and technical art of the possible.

Facilitator: Adam Coletta, Senior Manager, Contact Centre Optimization, Enterprise Channels, CIBC

Speakers: tba