GTACC & Zoom Contact Center | Reinventing Support with AI

Join Zoom’s Head of Digital Support, Jeff Harling, to hear his first-hand experiences building the company’s CX operations from a modest support team to instantly resolving millions of support issues per month.

Since offering Conversational AI to customers, Zoom customers have experienced an incredible 94% self-service rate with their intelligent chatbot, raising CSAT scores — all while reducing costs. During this interactive discusstion, Jeff joins Brian Sherman, Zoom Customer Experience Specialist, for a fireside chat to explore how new technologies are reinventing support from the inside out.