Give Your Agents Schedule Flexibility—Without Sacrificing Customer Experience

Smart contact center leaders know: EX = CX. Building agent engagement and satisfaction is critical to a high-performing contact center—and giving agents schedule flexibility is one of your best bets. But, of course, you still need to ensure staffing levels to meet your KPIs and SLAs. What does agent self-scheduling technology look like today? And how do you put smart guardrails around your scheduling processes? Join Calabrio’s Product Evangelist, #DaveHoekstra, for a discussion of how to intelligently weave business need and schedule flexibility together to lower attrition, increase agent satisfaction, and retain top talent in a competitive space. In this short webinar, you’ll learn: ✔️ Why agent self-scheduling delivers a guaranteed boost in agent engagement & satisfaction ✔️ How to build a framework for agent empowerment that enables you to meet business needs and SLAs ✔️ How Calabrio ONE provides unique WFM tools and self-scheduling functionality to help you strike the right balance