Contact Centre Insights by Deloitte

Please join us to hear about Deloitte’s recent global contact centre industry survey results and key highlights and trends from service leaders on current challenges and areas of investment to support their ambitions for the future of service.

Speakers:

Derek Fitzgerald, PMP

Deloitte Advisory | Value Creation Services

Derek is a Contact Centre Industry leader in Deloitte’s Value Creation Services Practice in New Brunswick where he specializes in Service Strategy and Operational Transformation. He has over 20 years of industry and consulting experience, leading service teams globally across multiple industries on all aspects of customer service transformation.

Nygel Weishar