Aspect Customer Engagement Event
Thu, Jun 14
|Toronto Marriott City Centre Hotel
50% of Consumers have stopped doing business with at least 1 company last year because of poor customer service. Come join the discussion!
Time & Location
Jun 14, 2018, 9:00 AM – 3:00 PM
Toronto Marriott City Centre Hotel, One, Blue Jays Way, Toronto, ON M5V 1J4, Canada
About The Event
Join Aspect Thought Leaders:
Dr. Lisa Michaud, Ph.D. in Computational Linguistics, Technical Director of NLU
Annick Duffy, Managing Director of Workforce Management
Michael Kropidlowski, Director of Product Marketing
They’ll share insights on:
How to execute continuous service delivery across self-service and agent assisted channels
The major technology trends that will shape the future of Workforce Optimization
Why it’s critical for companies to respond to customers’ desire for digital channels and converge the experience across self-service chatbots and agent-assisted channels
The reasons behind the undeniable need for an enterprise presence in the text channel
(For more agenda details click here.)
This event will give you an opportunity for intimate conversations with our subject matter experts to help you better understand how contact centers are transforming today and ways you can prioritize your business transformation to support your business now and in the future.
Register today to reserve your seat. Space is limited. Lunch will be provided.