AI-E: Accelerate, Innovate - Elevate Customer Experience
Fri, Apr 26
|Cisco Toronto Innovation Centre
A Cisco Canada Contact Centre Event Register Now!
Time & Location
Apr 26, 2019, 8:00 AM – 2:30 PM
Cisco Toronto Innovation Centre, 88 Queens Quay W, 29th Floor, Toronto, ON M5J 0B8, Canada
About The Event
Click HERE to register now!
“Information is the oil of the 21st century, and analytics is the combustion engine.”
Peter Sondergaard
The roar of Artificial Intelligence, machine learning and analytics in customer service has become deafening. Automation and agent assistance using AI aligns with the increasingly high expectations of customers. Always-on access is a core experience of the mobile consumer, who instinctively wants to self-serve on their own terms. Frictionless, connected customer journeys from Bots to empowered agents leverage real-time cognitive tools delivering a differentiated level of customer experience and significant cost savings benefits.
That all sounds great but where do you begin? How do you establish a firm foundation upon which you can evolve your AI customer service strategy?
Please join Cisco and an outstanding team of contact centre industry experts on April 26th as we explore how to leverage AI and analytics to accelerate, innovate…