A Peek Behind the Curtain – Amazon Customer Service
Time & Location
About The Event
Registration is open!
At the core, Amazon strives to be the earth's most customer-centric company and has been recognized globally as providing exemplary customer service. The quest to continuously improve the customer experience drives us to evaluate all facets of the customer experience - people, process, technology, and outcomes.
In this session, participants will hear about the latest Amazon innovations in customer service that have come to fruition because of the company's dedication to active listening and engagement with its customer base.
The session will also cover a variety of mechanisms that Amazon Customer Service uses in their mission to be the world's most customer-centric company and provide insights that participants may potentially be able to leverage within their own customer care organizations.