Deadline for applications is March 31st.  A late fee of $50.00 will be applied for each award submission after March 31st.  Late entry deadline is May 1st.  Nominations will be closed without exception after May 1st.  

Please note that each submission is $150 which includes a ticket to our annual awards gala.  If you like to purchase additional gala tickets, you can do so at the end of the application form.

There is no limit to how many awards you can apply to.

award categories and descriptions

Agent Awards

 

Customer Experience Champion


An agent who consistently delivers extraordinary customer experiences, going above and beyond for customers.  Known by their peers as a role model for how best to service customers. 

Team Player

 

A leader with a positive mindset who eagerly shares knowledge, advice, and supports workers as well as leaders.  The heart of the team who always wants the team to success as much or more than themselves.  Someone others know they can rely and who boosts team spirits.

 

Innovation


A contact centre agent who has been involved with, brought forth an idea and/or helped to implement a new, innovative approach to traditional ways of doing business, which positively affected the business.

Giving Back


A motivated agent who gives back to the community by performing significant amounts of volunteer community service, does significant fundraising for their organization's charity, or makes their work environment greener. Their efforts benefit the community, their charity, or their organization and has a lasting, positive impact on those around them.

Leadership Awards

 

Agent Leader of the Year


A leader who excels in managing their teams and exceeds expectations. Their leadership style best embodies your organization's values, goals, and/or mission. They create a positive and productive environment and are effective at coaching their team members.

Mentor of the Year

 

A leader with a positive mindset who eagerly shares knowledge, advice, and resources to shape exemplary leadership in others. They are the person others turn to for help.

 

Innovation


A contact centre leader who has implemented a new, innovative approach to traditional ways of doing business, which positively affected their business.

Giving Back


A motivated leader who gives back to the community by performing significant amounts of volunteer community service, does significant fundraising for their organization's charity, or makes their work environment greener. Their efforts benefit the community, their charity, or their organization and has a lasting, positive impact on those around them.

 

Support Role Awards

 

HR Partner of the Year

 

A motivated individual in Human Resources or in Administration who has provided outstanding support and has made a substantial contribution to your contact center and who best embodies your organization's values/mission. They have a demonstrated ability to take initiative by doing what needs to be be done before or without being asked.

 

Workforce Management Professional of the Year

 

An outstanding Workforce Management or Reporting & Analytics professional who is responsible for the contact centre scheduling, forecasting, or reporting and analytics that improves the overall efficiency of your organization's contact centre. Their efforts may included a Workforce solution that increases contact centre efficiencies through scheduling, forecasting or reporting & analytics, has a strong understanding of how the role of WF or Reporting & Analytics plays in the overall customer and employee experience. Their interpretation of the data, and consequent suggestions for greater efficiencies, improve business results.

 

Trainer of the Year

 

A top performing Training professional with demonstrated leadership skills and the ability to deliver dynamic and effective training. They best embody your organization's values and are able to tie training objectives to business outcomes.

 

Team Awards
 

Best in Service

 

The Contact Centre team that best demonstrates the ability to deliver exemplary customer service while meeting and often exceeding departmental objectives. This is a highly motivated group with strong team spirit that strives for excellence in all they do.

 

Giving Back

 

A team that demonstrates a commitment to their community through their outstanding voluntary contributions to their community, the charity of their choice, through their fundraising efforts, or through their organization. Their efforts benefit the community, charity or their organization, and have a lasting, positive impact on those around them.

 

Contact Centre Site Awards

 

Best Contact Centre Under 100

 

The Contact Centre with less than 100FTE that best demonstrates the 'Gold Standard' in the contact centre industry. This contact centre provides the highest level of both customer experience and employee experience, and positively influence corporate Net Promoter Scores. They demonstrate understanding and utilization of the core and advanced principles of effective contact centre management and efficiently use their contact center channels to best service their customers.

 

Best Contact Centre Over 100

 

The Contact Centre with more than 100FTE that best demonstrates the 'Gold Standard' in the contact centre industry. This contact centre provides the highest level of both customer experience and employee experience, and positively influence corporate Net Promoter Scores. They demonstrate understanding and utilization of the core and advanced principles of effective contact center management and efficiently use their contact centre channels to best service their customers.

Best Outsourcer Contact Centre

 

This award honours the outsourcer that acts as a strategic partner to deliver optimal Customer Experience and business results for their clients . They maintain a successful, professional and outstanding business/client relationship. They have a clear understanding of their contact centre’s role within your organization at all levels, with appropriate resources and systems in place to ensure success.

 

Innovation

 

The Contact Centre that has transformed a new and innovative idea into a novel solution that adds significant value from a customer and organizational perspective typically through increased revenues, reduced costs or both.

Giving Back Centre


The Organization that demonstrates a commitment to their community through their outstanding voluntary contributions to their community, the charity of their choice, through their fundraising efforts, or through their organization. Their efforts benefit the community, charity or their organization, and have a lasting, positive impact on those around them.

People's Choice Award

 

Ultimately, it is the customer who decides who delivers exceptional customer service.  Enter for a chance to win this coveted award and all the prestige the comes with being Canada's Favourite Customer Service. 

 

The people's choice award for Canada's favourite customer service will be voted on by the public between during the Spring of 2010. Applicants will receive a web address they can send to their customers starting on the first day of voting. The winners will be announced at the awards gala. Who will be Canada's favourite customer service?!

 
 
 
 
 
 

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