Ashlynne Newman
Ashlynne Newman is the Director of Servicing Operations at MCAP, where she leads the Central Processing Unit – Financial. In her role, she directs operations, develops business strategies, and ensures teams are resourced and supported to deliver on MCAP’s goals.
Her leadership is grounded in people—creating an environment where teams feel empowered, connected, and motivated to achieve their best. For Ashlynne, giving back means investing in people, strengthening communities, and ensuring the impact of her work is felt well beyond business outcomes. She has been an active member of the Backpack Giveback team for the past two years, helping to provide school supplies and support to children and families in need.
Victoria Imola
Victoria has worked in the mortgage industry for over 20 years and has 15+ years of leadership experience. She has had the privilege of working for MCAP, Canada’s largest independent Mortgage Finance Company, for the past 17 years where she has worked in various roles and areas of the business. In her current role she is responsible for supporting and managing operational initiatives by collaborating with stakeholders across the organization to drive the successful completion of tactical and strategic projects.
Her favourite thing about MCAP is the people. She loves connecting with people and learning as much as she can from everyone she interacts with. Victoria’s journey at MCAP has taught her that with a great team and hard work, extraordinary results can be achieved. Working with her colleagues and team members is what drives her and motivates her each and every day.
Victoria has led GTACC’s Backpack Challenge at MCAP for the past two years, which has been a wonderful experience. Giving back to the community is something Victoria is passionate about and having the opportunity to be involved in the backpack campaign is something she is very thankful for.
Outside of work Victoria enjoys spending time with her family, being active, going to the beach, watching movies, and spending time outdoors.
Humberto Diaz
As a cancer survivor, I am extremely good at one thing. I genuinely care for others. Also, I am a sales specialist & contact center consultant who has successfully helped organizations in North America achieve their goals, increase productivity, and enhance their customer's experience by uncovering areas of friction in their processes.
Penny St. Antoine
Penny is SVP of Residential Servicing at MCAP Service Corporation (https://www.mcap.com/), Canada’s largest independent Mortgage Finance Company. An operations executive with over 30 years of high achievement in the service industry, her bias for service excellence resulted in two successive Contact Centre Employer of Choice ‘Gold’ awards.
Penny is passionate about social justice and has been involved in fundraising for charities working to free people caught in human trafficking. She was recognized as CMP Magazine’s “Woman of Influence” and is also a co-author of the Amazon #1 bestselling leadership book, "Called to Action."
Lorraine Williams
Senior Manager of Engagement - Rogers
Annmarie Greer
Annmarie Greer is VP of Customer Care at OLG (https://www.olg.ca) Ontario Lottery & Gaming Corporation, which gives 100% of its proceeds to Ontarians. Annmarie has over 20 years of Senior Leadership in the Contact Centre Industry. As a passionate advocate of both the customer and employee, she builds customer-centric cultures, strong partnerships & leadership teams to create winning outcomes.
Annmarie is passionate about giving back to the community, empowering and supporting individuals in achieving their professional and personal goals. She works with non-profit organizations to help women, newcomers to Canada and recent graduates. She is thrilled to be part of the backpack campaign providing children in need with supplies that could help them to thrive.
Pavanpal Virdee
Director, Customer Experience - Retail Store & Contact Centre, Home Trust Company