Next Generation Contact Centers with Amazon

Come hear about the latest innovations from the Amazon Connect team. Amazon Connect is the easy-to-use, omnichannel cloud contact center, developed by and used by over 70,000 Amazon retail customer service associates worldwide, to deliver award winning customer service. 


Customer service expectations continue to evolve, by capturing and analyzing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how Amazon Connect has incorporated AWS’s powerful Artificial Intelligence, Machine Learning, and Analytics technologies directly into the Amazon Connect experience, making it easy for customers to deploy the latest innovations, and quickly process and analyze customer conversations to gain valuable insights.

Date & Location
Friday May 29, 2020
2:00 pm -3:00 pm


Erin Hall

Erin Hall is a Solutions Architect for Amazon Connect. Erin is responsible for creating and publishing solutions that accelerate customer adoption and demonstrate the power of AWS. She has previous experience as a Software Developer Engineer with AWS, and the Amazon Connect service team.