Webinar - Ensuring the Success of Your Remote or Hybrid Staffed Contact Center Through Leadership and Technology
Time & Location
About The Event
Ensuring the Success of Your Remote or Hybrid Staffed Contact Center Through Leadership and Technology
Is your contact center converting to a permanently remote or hybrid staffing model, with a blend of agents working from home, as well as onsite? Discover how that affects agent productivity, employee engagement and customer experience. Find out what leaders wish they had known when they began that staffing transition. Learn how to adjust leadership and technology to ensure success when part of your team is onsite all - or part - of the time, while others work-from-home all - or part - of the time.
Hear from panelists, Afshan Kinder, GTACC Influencer and Partner, SwitchGear Consulting & Clive Woodrow, COO, Advantage Communications, as they share their insights.