Data Dreams to Data Reality
Friday June 11 | 1 - 2 PM
Zoom Link to be sent to all registered attendees
Time & Location
June 11, 1:00 PM – 2:00 PM EDT
Zoom link to be sent to all registered attendees
About The Event
With today’s modern systems, there is no shortage of valuable data flowing through our businesses. The challenge is how to make meaningful use of that information, in a manner that makes lives easier and is scalable to operate.
Join us on June 11, 2021) as CI Financial shares their journey from Data dreams to Data reality. Highlighting key insights on their approach, lessons learned, and value realized along the way. From this session you can expect to take away a better understanding of the planning, skill sets/specialties, and software packages required to build a modern data strategy for your contact centre.
About the Speakers
Arvin Khachadoorian, Manager of Data and Analytics, CI Financial
Arvin Khachadoorian is currently a Manager of Data and Analytics on the Service Enablement team at CI Financial. He has spent his time at CI being a part of and leading various service oriented teams, including Data and Analytics, Work Force Management, Client Experience, and Quality Assurance.
Hoping to bring data to the hands of more stakeholders, Arvin and his team have spent the last 2 years building the Data and Analytics function in CI's service centre. They've played a critical role in structuring the data and designing interactive dashboards to support data driven decisions.
Arvin graduated from the University of Toronto with an Honours Bachelor of Commerce, specializing in Management, with a focus on strategy and leadership. Since then he has completed numerous professional certifications including attaining his PMP.
Nygel Weishar, Director of Service Enablement, CI Financial
Nygel Weishar is a knowledgeable Contact Centre industry leader, with 10 years’ experience evolving the way contact centres operate. Primarily focused on Digital Interaction channels, Nygel has worked with multiple Financial Institutions, up into his current role as Director of Service Enablement at CI Financial.
At CI, Nygel and his team are tasked with transforming every element of the contact centre; from Knowledge Management, Workforce Optimization, Projects/Initiatives, Voice of the Customer, all the way to helping lead the Contact Centre Data Strategy efforts. In the past 3 years, CI has taken their contact centre from manual excel based tracking, to a full cloud based data lake architecture that serves up crucial data to business leaders in real time.
Outside of professional endeavors Nygel is an avid sports/technology fan, residing in Innisfil with his wife and two rambunctious/talkative boys (aged 3 & 5).