SEPT 17th, 2020
Celebrating Stories of Courage
a night to remember
Storytelling has been used for centuries to teach, connect communities and inspire hope and positivity. These past few months have been different and, at times, difficult, but there is still much to celebrate, so we are taking GTACC’s Annual Awards event online.
For this year's VIRTUAL awards, we want to focus on the stories that are emerging. Stories of "Rising Above" by teams and individuals who have been at the centre of pivoting through these changes.
Additionally, we are not going to use a judging panel and rigid categories this year, but rather give our community and members an opportunity to call out and recognize the many amazing people, in all positions, who have risen above during this time.
Our virtual gala will be an inspiring event focused on you, your teams and your stories. Come celebrate with us!
“We rise by lifting others.” – Robert Ingersoll
three ways to celebrate
1 - INDIVIDUAL AWARDS
These can be anyone, in any role, that you wish to recognize. A CSR, Team Leader, Manager, Director, VP, SVP. It can be someone in Workforce Management, Quality Assurance, Training, HR or any other supporting role. There is no restriction based on category. Just share their story!
WE WILL BE HIGHLIGHTING INDIVIDUALS EACH WEEK IN OUR EMAILS SO SUBMIT THESE RIGHT AWAY!
2 - TEAM AND/OR COMPANY
These are about your stories. Tell us about a team or how your company rose above.
THESE WILL BE SHARED IN OUR EMAILS AND AT THE GTACC VIRTUAL AWARDS EVENT
3 - PEOPLE'S CHOICE
FOR CANADA'S FAVOURITE CUSTOMER SERVICE
Enter the people's choice and let Canada vote on which customer service they feel is extraordinary. The vote will be live and promoted by GTACC. You can share a link to vote with your customers as well.
THE WINNER WILL BE ANNOUNCED LIVE AT THE GTACC VIRTUAL AWARDS EVENT
Frederick Beason is an award winning, strategic and dynamic Senior Leader with extensive experience in contact centre operations, digital service channels, leadership development, customer service, people management and employee engagement.
Frederick has been instrumental and a key player in the organizations he has worked for in achieving global and national awards, designations and recognitions for contact centre operations, customer service excellence and building superior employee experiences.
Frederick’s track record includes improving customer satisfaction outcomes, exceeding key performance indicators, leading and executing wide-ranging corporate and departmental initiatives aimed at improving business processes and implementing forward thinking solutions. Frederick is an inspirational speaker who believes in transferring and sharing his knowledge gained through years of experience supporting and coaching individuals on pursuing professional and personal growth.