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Rising Above

2020 GTACC

VIRTUAL AWARDS

SEPT 17th, 2020

Celebrating Stories of Courage

and Leadership

 

a night to remember 

Storytelling has been used for centuries to teach, connect communities and inspire hope and positivity.  These past few months have been different and, at times, difficult, but there is still much to celebrate, so we are taking GTACC’s Annual Awards event online.​​

 

For this year's VIRTUAL awards, we want to focus on the stories that are emerging.  Stories of "Rising Above" by teams and individuals who have been at the centre of pivoting through these changes. 

 

Additionally, we are not going to use a judging panel and rigid categories this year, but rather give our community and members an opportunity to call out and recognize the many amazing people, in all positions, who have risen above during this time.  

Our virtual gala will be an inspiring event focused on you, your teams and your stories.  Come celebrate with us!

“We rise by lifting others.” – Robert Ingersoll

 

 Now is the Time to Share Your Stories!

We need to hear about the triumphs, ingenuity, innovation and support for others that our industry is renowned for and recognize the tireless effort you and your staff have put forth to adjust to changing circumstances while continuing to provide the best possible Customer Service.

 

Nominating an individual or team for an award is easy and straightforward.  All you need to do is tell us in your own words how your people’s efforts made a difference.  GTACC’s members want to know – what challenges you faced, how your people responded, what they did and what impact it had on employee engagement or customer satisfaction.

Sharing stories make others feel good and part of something bigger. Send us your story by Friday July 31st and be part of the celebration on September 17th (virtually of course). 

 

three ways to celebrate

1 - INDIVIDUAL AWARDS

These can be anyone, in any role, that you wish  to recognize.  A CSR, Team Leader, Manager, Director, VP, SVP.  It can be someone in Workforce Management, Quality Assurance, Training, HR or any other supporting role.  There is no restriction based on category.  Just share their story!

 

WE WILL BE HIGHLIGHTING INDIVIDUALS EACH WEEK IN OUR EMAILS SO SUBMIT THESE RIGHT AWAY!

(SIGN UP HERE TO GET OUR EMAILS)

2 - TEAM AND/OR COMPANY

 

These are about your stories.  Tell us about a team or how your company rose above.  

 

THESE WILL BE SHARED IN OUR EMAILS AND AT THE GTACC VIRTUAL AWARDS EVENT

3 - PEOPLE'S CHOICE

FOR CANADA'S FAVOURITE CUSTOMER SERVICE

 

Enter the people's choice and let Canada vote on which customer service they feel is extraordinary.  The vote will be live and promoted by GTACC.  You can share a link to vote with your customers as well.

 

THE WINNER WILL BE ANNOUNCED LIVE AT THE GTACC VIRTUAL AWARDS EVENT

 
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SUBMISSION SCHEDULE

JUNE 12, 2020

SUBMISSION ENTRY OPENS

July 31, 2020 

ENTRY DEADLINE FOR ALL AWARDS 

But get them in sooner as we will be highlighting them in our weekly emails and social media! 

Aug 1 - Sep 12

PUBLIC VOTING FOR PEOPLE'S CHOICE

Sept 17, 2020

2nd ANNUAL GTACC AWARDS - VIRTUAL GALA

 

KEYNOTE

Frederick Beason is an award winning, strategic and dynamic Senior Leader with extensive experience in contact centre operations, digital service channels, leadership development, customer service, people management and employee engagement.


 

Frederick has been instrumental and a key player in the organizations he has worked for in achieving global and national awards, designations and recognitions for contact centre operations, customer service excellence and building superior employee experiences.


 

Frederick’s track record includes improving customer satisfaction outcomes, exceeding key performance indicators, leading and executing wide-ranging corporate and departmental initiatives aimed at improving business processes and implementing forward thinking solutions. Frederick is an inspirational speaker who believes in transferring and sharing his knowledge gained through years of experience supporting and coaching individuals on pursuing professional and personal growth.

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