Check out some member spotlights!
Sonnet Insurance

Sonnet Contact Centre Deets:

  • 100  Employees

  • Located in Toronto and Montreal

  • English and French

  • Omni-channel

Customer Service Key Stats:

  • 90% CSAT

  • 75% NPS

  • 85% FCR

  • >10% Attrition

Unusual Perks:

  • Blue Jay Games in Sonnet Suite

  • Ping-Pong, Fooseball, Arcade Basketball, Video Game Breaks

  • Power Builder Development

  • Frontline transfer program between Montreal and Toronto

Secret Sauce:

  • Trust and respect (no scripts, no attendance policy, no internet policy, etc.

  • Hire well and get out of their way 

Connect, Learn, Grow with GTACC's NEW ONLINE FORUM!

Giving Back

GTACC is all about service.  Serving our members but also service the communities around us.  Like Pathways for Education, a charity focused on helping low income youth to graduate high school.  Want to learn about all the charities we support?


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