GTACC Meetings
Previous Events
Contact Centre Canada - AGM
Thursday June 25, 2009
Get the “inside scoop” from one of the most credible and insightful business journalists in Canada—
FREE to Contact Centre Canada members only!
Join us at this year’s Contact Centre Canada Annual General Meeting and hear what popular speaker and well-known columnist
Diane Francis has to say about today’s leading business and economic stories and their impact.
With an unparalleled ability to spot and interpret trends in the global business arena, Diane will share her insights and make sense of
key business developments and what they mean in the context of our own sector.
CCC is pleased to offer this tremendous opportunity at no charge to its members.
Contact Centre Canada Annual General Meeting
Thursday, June 25, 2009, 1:00 p.m. (EDT)
Fairmont Royal York 100 Front Street West, Toronto, Ontario
Have your say !
As well as featuring a review of the accomplishments and challenges of the past year, members will have the opportunity to voice their
opinions, ask questions and learn more about the Council’s activities and future plans.
As a member of Contact Centre Canada, your voice can help ensure the prosperity of our industry. Now, more than ever, make sure that
voice is heard.
Reserve your place today by contacting Patricia Bullis at 613-232-2063, ext. 223, or patricia@contactcentrecanada.ca.
P.S. Your voice can help determine the future of our industry so don’t miss out. Register
The Future of the Contact Centre - Things You Need to Know
Tuesday June 09, 2009We have a super panel ready to share with you for our upcoming GTACC meeting, The Future of the Contact Centre - Things You Need to Know!
You will hear about the technology coming down the pipeline, new innovations, and detailed analysis of the trends for the next few years.
In the upcoming weeks, you will receive an email highlighting each of the panel members! You will get to hear from an Industry Expert from TELUS, an Innovation Guru from Scotiabank and a Research and Analysis Wiz from Steelcase.
Workshop Details
Date: June 9, 2009
Time: 8:00am -10:00am
Location: Seneca College - Conference Centre 1760 Finch East
Morning Refreshments are being sponsored by our gracious friends at Transcom -- Thank you Clive Woodrow! The location has been graciously provided by Terry Pruner, Seneca College!!
Please check out the sponsor section of www.gtacc.ca to read up on all of our sponsors!
Clear your calendars, as you definitely want to attend this session to find out the "Things You Need to Know"!
Please RSVP in advance and feel free to invite an Ops friend!
Please register for the event at www.gtacc.ca .
Warm regards and see you on June 9th!
Sangeeta
416-564-0399
April 7th -- GTACC Workshop
Tuesday April 07, 2009Hello Friends,
Thank you for the fantastic feedback regarding the Workshop topic. We have received tremendous response for the topic of "Cost Reduction in the Contact Centre".
This session will be unique, as we are not going to talk about our problems, rather we are going to work on them together. The intent will both run a workshop and harvest the learning and insights from everyone, not just those at the front of the room.
In order to really benefit and take away practical solutions, we need you to think about and prepare your best answer and value to the following question:
If you had to decrease the operating expense INSIDE your contact centre(s) by 5-20% in 2009, what 1 or more ideas would you put forth as your BEST or PROVEN solutions to get you there?
Criteria for Suggested Solution
a) Has to be INSIDE the Contact Centre, not outsourcing, not around the Contact Centre .
b) The goal is to NOT negatively decrease your Employee Engagement and your Customer Experience .
c) It can not require significant capital expense.
Workshop Details
Tuesday April 7th,2009
8:00 am -10:00am
250 Yonge Street, 35th Floor (Yonge/Shuter). Thank you to Lou Caporusso from MEDT for sponsoring the wonderful venue with a great view!!
Many Thanks to Maria Prairie from VereQuest for sponsoring the morning refreshments. Please go to www.gtacc.ca to read more about our sponsors!
Two Specific Actions FOR YOU
1) If you want to invite another individual from your Contact Centre Operations team to participate in the shared learning of what other companies are doing - Invite them now!
2) RSVP to this invitation - seating for the workshop is limited and we already have a large number of participants confirmed. Please go to www.gtacc.ca .
** Please note: Due to the nature of this workshop, we are limiting the number of vendors.
Join this session lead by Bruce Simpson, a partner at SwitchGear Consulting. Previously, Bruce led a portion of Bell Canada Residential & Small Business contact centres before he co-found North Direct Response as the Chief Operating Officer. After the sale of NDR to Onex, Bruce participated in the integration of several US based companies into the newly created ClientLogic. Bruce then became COO of Inslogic; another Onex start-up that focuses on delivering white-labeled financial services. In 2001 Inslogic was sold to CapitalOne.
We are so fortunate to have someone with Bruce's experience and knowledge to facilitate this very practical and timely workshop!!!
This workshop is designed to serve the most requested area of interest so that you walk away with some practical knowledge that will affect your BOTTOM LINE, all while having FUN and enjoying some GREAT networking.
Warm regards,
Sangeeta
www.gtacc.ca
"Connect, Learn and Grow"
January 29th, GTACC Meeting
Thursday January 29, 2009Happy New Year!! I trust everyone is ready to make 2009 a Fantastic year!!
Our next GTACC meeting is set for January 29th, 2009
Time: 8:00am - 10:00am
Location: 250 Yonge Street, 35th Floor (Yonge/Shuter)
Parking Details: Please go to the following site for exact directions on where to park. www.2ontario.com/meet
Agenda
8:00am-8:15am Networking, Morning Coffee and Pastries
8:15-8:30am - Introductions
8:30am-9:30am - Our esteemed panel will take the floor to answer your questions!
9:30am - Introduction of our GTACC Advisory Board!!!!
Meeting
Our panel of expert Workforce Management leaders are willing to share their time to answer your questions.
Our esteemed panel come from various backgrounds, with each lending different experiences.
June Naranowicz - Director, Rogers
Fawzia Drakes - Associate Director, Airmiles, Loyalty Group
Grant Heaslip - Senior Manager, Aditya Birla Minacs
Sponsors
Thank you to Peter Bolger from Merced Systems for Sponsoring our morning refreshments!!!!
The new website will be up and running by our meeting. Thanks again to Circumference for sponsoring the website project!!!
Please RSVP as we do require a headcount.
Please email your questions to me by Jan 16th.
Sangeeta
416-564-0399