GTACC Meetings
Previous Events
GTACC 2012 Kick-Off Event: Lessons Learned Along the Way
Thursday February 02, 2012
Hello everyone,
Happy New Year friends!!!
We are going to start GTACC 2012 with a real stellar event!!!!
We have great things in store for 2012 and we will kick off the year with a panel of Industry All-Stars!!! Mark your calendar for Feb 2nd so that you can be part of this leadership based session! .
We are very privileged to have access to inspiring leaders and innovators such as Graham Kingma – TD Bank, Afshan Kinder – Partner, SwitchGear, and Greg Root – EVP Sales, DealFind.
You will be able to walk away with their Lesson’s Learned Along the Way! This panel, with several decades of combined successes and experiences will share valuable pieces of information that will give the attendees of this session great insight on Leadership, Innovation, Overcoming Challenges as well as Career Development along with many other topics.
Where: Toronto Don Valley Hotel (DVP/Eglinton)
When: Feb 2nd, 8:00 – 10:00am
Why: You will want to hear from some of our Industry All-Stars!!!!
Stay tuned for more details!!! Seating is limited so register early! Vendor seating limited to GTACC sponsors.
Thank you to NuVoxx for the generous sponsorship of this event. (www.nuvoxx.ca )
The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.
The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.
Wishing all of you a very happy, healthy, prosperous and dream fulfilling year!
Sangeeta
416-564-0399
Upcoming GTACC Session - Interactive Discussion with the Peel Police at the Communciations Centre
Thursday July 21, 2011Hello friends,
I hope everyone is taking time to enjoy the wonderful summer!
Our next GTACC event is quickly approaching it will be on Thursday July 21st, 8-10am at Peel Police.
Thank you to Peel Police for hosting us!
Peel Police will share the inner workings of their Communications Centre. We will get to hear firsthand how the entire process comes together! We will also have industry experts share various Best Practices to some very commonly asked questions. This will definitely be another lively, interactive GTACC session where you can meet up with friends, gain additional insight as well as walk away with valuable nuggets of applicable information!
Seating is limited at this venue and shuttles between the meeting venue and the other locations needs to be organized.
Even if you are on holidays – it will be worth it to see how Peel Police Communications Centre operates to serve the greater community.
· Location: 180 Derry Road East (parking at the rear), Brampton, On
· Time : 8 a.m. – 10 a.m.
Please indicate your choice of either: 1) Tour of Training Facility or 2) Tour of Communication Centre 3) Both
Please RSVP by emailing sangeeta@gtacc.ca.
Please indicate which tour you would like to attend.
Confirmed seats will be secured for the first 60 to RSVP.
For security purposes, only confirmed names will be allowed on the premise.
Looking forward to seeing you there!
Best regards,
Sangeeta
416-564-0399
Transforming Your Contact Centre into Social Media Response Centres
Thursday May 12, 2011Hello everyone,
Happy Spring!!!
The upcoming GTACC event will be several stellar events all in one!
We will have top Social Media talent sharing with us so that we walk away with greater insight into Transforming our Contact Centres into fully functioning Social Media Response Centres.
In addition to learning applicable knowledge, the next event will also be a Fundraising event for Gilda’s club. Thanks to the generous support from the Four Season’s in hosting us, and providing all of the requirements to run a successful event – we will be able to donate 100% of funds collected directly to Gilda’s club!!!
With so many requests to cover Social Media, we have two Social Media Practitioners. Andrew Gillespie, Four Season’s and Customer and Brand Engagement expert Pat Perdue will be sharing PRACTICAL knowledge to help us START to IMPLEMENT an effective Social Media strategy.
In this session, you will:
- Learn How Four Seasons has set up and manages their online Social Media presence.
- See a real-time demonstration of how to monitor Twitter for discussion about your brand, company or product.
- Learn best practices for providing customer service using Social Media and tips for engaging Fans and Followers.
- See how easy it is to respond to Twitter and Facebook messages using live examples from Four Seasons' online profiles.
- Tour the beautiful Four Season’s Contact Centre
- Give to a wonderful Charity that is a front-line organization, supporting Cancer patients and their families
When: 3pm -5pm, May 12th , followed by a tour of the Four Season’s CC (please note a change in our normal time)
Where: Four Season’s Contact Centre, 1165 Leslie Street, Toronto, ON M3C 2K8, (Leslie/Eglinton)
Fee: Donation to Gilda’s Club (Tax receipts will be issued for anything over $20. Feel free to ask your companies for larger donations!!)
Gilda’s Club a welcoming community of free support for everyone living with cancer – men, women, teens and children – along with their families and friends in a non-residential, home-like environment. Whether someone is looking for laughter, social activities, information resources or an understanding ear, Gilda’s Club is the place to learn how to live with cancer, whatever the outcome.
Please see attached details on Gilda’s club.
Thank you to Four Season’s for taking care of all expenses. This will allow us to give 100% of ticket proceeds to Gilda’s Club
All donations will be split equally between Toronto and Barrie and tax receipts will be issued. Cheques should be made out to Gilda’s Club of Simcoe Muskoka.
See you on May 12th!
Best regards,
Sangeeta
Connect, Learn, Grow
Upcoming GTACC Session - Coaching Successes - A Live Case Study with MTS Allstream
Tuesday March 29, 2011 8:00am -10:00amHello everyone,
If you are in the Contact Centre business you experience intense change all the time. New processes, new roles / tasks, change in leadership, downsizing which forces efficiency, morale issues and attrition, etc are part of your life.
A popular question for Operating managers is:
“We know that Coaching is a critical accountability for front line leaders to achieve more employee productivity and skill but how does it help agents adapt to constant change and in fact how does coaching become the accelerator of positive change?”
On Tuesday March 29th, we will be doing a LIVE case study with Vanessa Hyjek, Director and Darren Laybolt, Manager of MTS Allstream who have -- like many of our GTACC members -- recently gone through an enormous level of organizational and team change. They will be discussing how the coaching installation they participated in helped their team adapt to change, increase trust and achieve new results. Here are a few of the topics we will cover:
Date: March 29th, 2011 RSVP Here - http://www.gtacc.ca/index.cfm/fuseaction/content/contentID/77-GTACC-Meetings
Time : 8:00am -10:00am – Morning refreshments will be available!
Location: Toronto Don Valley Hotel (formerly Crowne Plaza) – DVP/Eglinton
1250 Eglinton Avenue East, Toronto ON M3C 1J3
(Hotel entrance is located on Wynford Drive)
www.torontodonvalleyhotel.com
· What we learned about real coaching and how it is different than what we thought it was …
· In a busy operation, how we made time for coaching…
· How we got started and overcame our anxiety and skill gaps…
· The impacts we saw at different times…
· The change issues that the senior leaders had to manage during the program…
· How we knew it was working…
Note: Anyone can send their own questions in advance by replying to this email and we will cover your questions at the session.
The session will be facilitated by Winston Siegel, Partner at SwitchGear who will ensure that you understand the role of Coaching in affecting positive change and make sure you leave with practical knowledge that you can use right away.
Looking forward to seeing you all there!
Best regards,
Sangeeta
416-564-0399
Upcoming GTACC Event
Wednesday February 16, 2011
Hello Everyone,,
I hope you are doing great and that 2011 has started off fantastic for you!
To start the year off right, our GTACC session will focus on “Developing and Delivering on a Contact Centre Strategy”
With so much positive feedback, we are privileged to have Sharmane Good, VP Customer Care Operations, Airmiles speak for the first GTACC event of 2011.
She will be sharing valuable information, as well as facilitating a practical teaching session.
We will have some pre-work for the confirmed attendees so that you walk away with a greater understanding of how to develop and deliver parts of the strategy for your contact centre.
Date: February 16th, 2011
Time : 8:00am -10:00am
Location: Toronto Don Valley Hotel (formerly Crowne Plaza) – DVP/Eglinton
1250 Eglinton Avenue East, Toronto ON M3C 1J3
(Hotel entrance is located on Wynford Drive
www.torontodonvalleyhotel.com
Seating is limited at this venue. This event is geared towards CC Operations. Our vendor seating is filled.
See you there!
By simply entering information on the registration page - we will have you RSVP'd. Please do not worry about the Paypal page.