2012 GTACC Conference
GTACC is excited to be hosting our 3rd annual Conference! As a non-profit knowledge exchange think tank and networking association, our mission is to benefit the Greater Toronto Area customer contact centre industry by positively engaging in knowledge exchange, networking and marketing initiatives.
Join us in a knowledge-filled day with your fellow Contact Centre leaders and network with your peers!
Discover the latest in Customer Contact best practices, emerging technologies, organizational and workforce management strategies.
One of the top Leadership & Performance Experts will start the day off - Dr. JP Pawliw-Fry! Learn precisely what is required to ensure people follow your lead through periods of complexity, change and uncertainty that are increasingly becoming the reality of today.
Gain valuable insights on the TELUS Coaching Journey from Arleen King, Vice President, Customer Experience, Mobility for TELUS Consumer Solutions.
Go in-depth with Marco Sciarra, Director WFM Bell Mobility, through process design theories in contact center management, linking Long Term Planning through Real Time Management. Take in the how-to of efficiently and effectively controlling a Global Command centre on the smartphone!
Explore The Cloud - Discover how CI Financial, one of Canada's largest investment funds, has used new capabilities enabled by the cloud to move beyond traditional applications and transform the customer experience. You’ll learn:
* Impact of technology on recruiting & managing Gen Y & Millennials
* How cloud computing is being used to enhance the customer experience
* Using the cloud to mine all customer interactions for actionable business intelligence
Leading through change - Amar Sidhu, Head of Customer Experience, International Banking, Scotiabank, will be part of a panel discussion, along with Inspector Barry Dolan, O.I.C, Communications Centre at Peel Regional Police, and Stan Tyo, Chairman and CEO of ETEL Technologies Inc.
Take away insights and fresh ideas to keep your company up to date and on the leading edge!
With much more to come…..
For Tickets Purchase & Event Registration, please register here!
|Price per ticket
||Ticket Price if you buy 4 or more
DATE: October 25th, 2012
TIME: 8:00 am to 5:00 pm EST
LOCATION: Pearson Convention Center
2638 Steeles Avenue East, Brampton Ontario L6T 4L7 MAP
2648 Steeles Avenue East, Brampton, Ontario, L6S6J9
Promo Rate: $105 per night plus tax for GTACC Attendees
Promo Code: GTACC1
A portion of every ticket will be donated to:
For more information please contact:
See you there!