Our Sponsors

Advantage Communications

Advantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients’ customers.
• Founded in 1996
• In-house Private Branch Exchange (PBX) with VoIP and multimedia capabilities
• Three call center locations in Prince Edward Island and New Brunswick, Canada
• Strong portfolio in the Internet Service Provider (ISP), Application Service Provider (ASP), Education, Tourism, and Hospitality industries
• Multilingual, neutral accent representatives, free web-based CRM software
• Strong emphasis on Quality Assurance, guaranteed Service Levels

Circumference Technology Services, Inc.

Circumference deploys customized products and services to address the special needs of small- and mid-size organizations that want to grow their bottom line—not their headcount. Circumference’s complementary products and professional services come together to deliver a one-stop solution for sales and marketing, IT, and customer service professionals looking to optimize value from a trusted, single-source partner. Working with you, Circumference makes it possible for your organization to leverage professional services and solutions that increase efficiencies and achieve business goals.

Contact Centre Canada

Contact Centre Canada is a non-profit organization dedicated to identifying and developing industry-driven solutions addressing human resource challenges in the Canadian contact centre vertical. Established in 2004, Contact Centre Canada is sponsored by the Government of Canada (specifically Human Resources and Skills Development Canada (HRSDC)), and connects to industry through stakeholder forums across the country.

Industry’s involvement is the cornerstone of the organization. Forum results formulate the strategic direction of the Corporation and are the guiding principles for all industry-specific products developed and launched. Products include research data, human resource tools, and training. Contact Centre Canada’s website is a central feature and most products are web-based and easily accessed on line.

For more information, visit Contact Centre Canada’s website at www.contactcentrecanada.ca

Contact Centre Canada is one of several sector councils. For more information on the Government of Canada’s Sector Council Program (SCP) please visit http://www.hrsdc.gc.ca/asp/gateway.asp?hr=en/hip/hrp/corporate/init_sector.shtml&hs=hzp

Gexel Telecom

Gexel Telecom International is a company specialized in customer relations' management that works primarily with North American and European companies. Established in 1998, Gexel has implemented new standards in the Canadian Customer Contact Centre industry.
Our mission is to offer companies the opportunity to optimize their customer relations and build customer loyalty. We are the ideal partner to help you build a solid, long-term relationship with your customers.

There are a number of things that differentiate us:
• our selection and screening of personnel to ensure they meet the ideal profile of deliver outstanding results,
• the quality of our professional development program,
• the experience and know-how of our management team and, finally,
• the spirit of partnership that forms through our relationship with our customers.

All of these factors allow us to offer a range of advanced specialized services. Our solutions will help you:
• increase revenues,
• reduce operating costs,
• increase customer loyalty,
• optimize your services and your reputation in the market.

We are more than an outsourced Customer Contact Centre, we are your business partner, focused on delivering you the bottom line results you need to fuel your growth.

In Genius Solutions Inc.

In Genius Solutions Inc., an international strategic consulting organization, is headquartered in Toronto, Ontario, Canada.

In Genius Solutions Inc. (IGS Inc.) is a contact centre consulting organization that provides products and professional services to clients internationally. IGS Inc. specializes in:

- "Right-Shore" Global Outsourcing
- Customer Experience "In Genuity"
- Contact Centre Optimization
- Work @ Home Strategy
- Business Continuity Planning
- Process Re-engineering and Technology solutions

Ministry of Economic Development and Trade

Novo Technologies

For the last 15 years, Novo Technologies has experienced remarkable growth and
received numerous awards for its innovations. To this day, Novo has been serving its
advanced technology and superior service to hundreds of organisations worldwide. Its
solutions are implemented in contact centres of all sizes coming from a variety of
industries in North America; among which are the top leaders in the Canadian financial
and insurance industries.

Seneca College, Centre for Financial Services

More people choose Seneca than any other College in Canada! Canada’s largest college, with a registered student population of over 100,000 students, has become one of the most globally recognized names in career-related learning. The Seneca CFS is a centre of excellence committed to developing contact centre industry leadership and global career opportunities through quality education and leading edge technology, Seneca CFS Customer Leadership Certification Programs are delivered at the Seneca College Newnham campus, but can be delivered on client premises anywhere in the world. Seneca College is a proud sponsor of the GTACC!

SwitchGear

In 2009, we proudly celebrate our 5th straight year of business growth helping Contact Centres deliver extraordinary service to their customers and manage increasingly complex operations.
SwitchGear is Canada’s #1 consulting group for Contact Centres. Our clients would agree that there are a few things that we are exceptional at…
1.Accelerating revenue growth in your Contact Centre
2.Lowering your costs and improving the financial acumen of your team
3.Unleashing the natural leadership of your management team
4.Driving up the performance of your 3rd party vendors

How do we deliver exceptional (and guaranteed) results?
With 75+ years hands-on experience in Call Centres, executive level thinking, and unique custom-designed SwitchGearEngineered™ systems.
SwitchGear Partners: Bruce Simpson, Afshan Bye and Winston Siegel

Transcom

Helping you communicate with your customers

We communicate with your customers. via telephone, the Web or automated voice response system...and more.
Transcom's staff of skilled customer service employees in North America and Asia handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue-chip" list of large multi-national companies. We are a global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services; telecommunications; cable broadcasting; automotive; entertainment and other market sectors.
Its close-knit management team consists of experienced senior executives who have managed contact centers for much of their careers. Together, they have developed a unique business model that drives operational excellence using statistical quality controls, cutting-edge proprietary technology and continuous improvements, allowing the company to consistently meet and exceed client expectations.

Transcom is among the industry's leading and creative solutions providers, with outstanding workforce training; innovative technology, and unrivalled reputation for operational excellence, continuous improvement and client responsiveness.