Our Sponsors

Advantage Communications

Advantage Communications Inc. provides outsourced Customer Relationship Management solutions to clients across North America. Advantage has developed core expertise in Technical Support and Customer Care applications. We have a strong client portfolio in the Customer Service, Internet Service Provider, Application Service Provider, Hardware, and Software industries. Located in Charlottetown, Prince Edward Island, Eastern Canada, we provide high quality, technologically advanced CRM services via an outsourcing relationship that is transparent to our clients’ customers.
• Founded in 1996
• In-house Private Branch Exchange (PBX) with VoIP and multimedia capabilities
• Three call center locations in Prince Edward Island and New Brunswick, Canada
• Strong portfolio in the Internet Service Provider (ISP), Application Service Provider (ASP), Education, Tourism, and Hospitality industries
• Multilingual, neutral accent representatives, free web-based CRM software
• Strong emphasis on Quality Assurance, guaranteed Service Levels

Gexel Telecom

Gexel Telecom International is a company specialized in customer relations' management that works primarily with North American and European companies. Established in 1998, Gexel has implemented new standards in the Canadian Customer Contact Centre industry.
Our mission is to offer companies the opportunity to optimize their customer relations and build customer loyalty. We are the ideal partner to help you build a solid, long-term relationship with your customers.

There are a number of things that differentiate us:
• our selection and screening of personnel to ensure they meet the ideal profile of deliver outstanding results,
• the quality of our professional development program,
• the experience and know-how of our management team and, finally,
• the spirit of partnership that forms through our relationship with our customers.

All of these factors allow us to offer a range of advanced specialized services. Our solutions will help you:
• increase revenues,
• reduce operating costs,
• increase customer loyalty,
• optimize your services and your reputation in the market.

We are more than an outsourced Customer Contact Centre, we are your business partner, focused on delivering you the bottom line results you need to fuel your growth.

LiveXchange Corporation

Netlistics Inc.

NuVoxx

The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.

The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.

SwitchGear

In 2009, we proudly celebrate our 5th straight year of business growth helping Contact Centres deliver extraordinary service to their customers and manage increasingly complex operations.
SwitchGear is Canada’s #1 consulting group for Contact Centres. Our clients would agree that there are a few things that we are exceptional at…
1.Accelerating revenue growth in your Contact Centre
2.Lowering your costs and improving the financial acumen of your team
3.Unleashing the natural leadership of your management team
4.Driving up the performance of your 3rd party vendors

How do we deliver exceptional (and guaranteed) results?
With 75+ years hands-on experience in Call Centres, executive level thinking, and unique custom-designed SwitchGearEngineered™ systems.
SwitchGear Partners: Bruce Simpson, Afshan Bye and Winston Siegel

Telax Hosted Call Centre

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based contact center solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Burberry, CI Investments, Globalive Communications, Health Canada, WSIB and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit www.telax.com.

Also, more info is available http://www.telax.com/about-hosted-call-center-solutions/