Subscribe | Greater Toronto Area Contact Centre Association

GTACC Testimonials


GTACC 2016 - Leadership Series

This is a selection of videos from our 2016 CX Knowledge Excellence series. Please go to our Youtube Channel, GTACCtv's channel, to view more interviews!! 

Mentorship with Andrew Gillespie, Bruce Simpson, Kevin Hornidge, Yvette Holt, and Winston Siegel


Challenges Faced and Lessons Learned with Mike Aoki, Brad Sellors, Afshan Kinder, Yvette Holt, and Katherine Thompson


What is Customer Experience? with Afshan Kinder, Andrew Gillespie, Bruce Simpson, Kevin Hornidge, Neal Dlin, Steve Gaskin, Winston Siegel, and Yvette Holt


Leadership with Afshan Kinder, Andrew Gillespie, Bruce Simpson, Kevein Hornidge, Neal Dlin, Steve Gaskin, Winston, Siegel


Perseverance with Bruce Simpson, Katherine Thompson, Kevin Hornidge, and Pat Perdue


Message to Team Leaders with Afshan Kinder, Bruce Simpson, Katherine Thompson, Neal Dlin, and Pat Perdue 


What Do Customers Really Want? with Neal Dlin, Steve Gaskin, and Yvette Holt



Giving Back with Bruce Simpson, Pat Perdue, Neal Dlin, and Yvette Holt


Steve Gaskin, Senior Vice President, Ontario Region, Scotiabank


Afshan Kinder, Switchgear


Resiliency with Neal Dlin 


Yvette Holt, RBC


Pat Perdue, Socialicity


Katherine Thompson, MNP: The Human Firewall


Bruce Simpson, Switchgear


Winston Siegel, Switchgear


Andrew Gillespie, Four Seasons Hotels and Resorts


Resiliency with Mike Aoki


Brad Sellors, Infinite Media 


GTACC 2015 - Conference Insights 

Sharon Stines, LoyaltyOne


Laura Soleto, SwitchGear


Barb Lundquist, HGS


Maurice Kondell, Rogers


About GTACC News & Events Membership Stay Connected

About Us

Giving Back

Contact Us






Join Us



 Site Map
GTACC is about People. It's about Process. It's about Technology.
© 2014, GTACC. Powered by Infinite KM. All rights reserved.