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GTACC 2016 - Leadership Series

This is a selection of videos from our 2016 CX Knowledge Excellence series. Please go to our Youtube Channel, GTACCtv's channel, to view more interviews!! 

Mentorship with Andrew Gillespie, Bruce Simpson, Kevin Hornidge, Yvette Holt, and Winston Siegel

Challenges Faced and Lessons Learned with Mike Aoki, Brad Sellors, Afshan Kinder, Yvette Holt, and Katherine Thompson

What is Customer Experience? with Afshan Kinder, Andrew Gillespie, Bruce Simpson, Kevin Hornidge, Neal Dlin, Steve Gaskin, Winston Siegel, and Yvette Holt

Leadership with Afshan Kinder, Andrew Gillespie, Bruce Simpson, Kevein Hornidge, Neal Dlin, Steve Gaskin, Winston, Siegel

Perseverance with Bruce Simpson, Katherine Thompson, Kevin Hornidge, and Pat Perdue

Message to Team Leaders with Afshan Kinder, Bruce Simpson, Katherine Thompson, Neal Dlin, and Pat Perdue 

What Do Customers Really Want? with Neal Dlin, Steve Gaskin, and Yvette Holt

Giving Back with Bruce Simpson, Pat Perdue, Neal Dlin, and Yvette Holt

Steve Gaskin, Senior Vice President, Ontario Region, Scotiabank

Afshan Kinder, Switchgear

Resiliency with Neal Dlin 

Yvette Holt, RBC

Pat Perdue, Socialicity

Katherine Thompson, MNP: The Human Firewall

Bruce Simpson, Switchgear

Winston Siegel, Switchgear

Andrew Gillespie, Four Seasons Hotels and Resorts

Resiliency with Mike Aoki

Brad Sellors, Infinite Media 

GTACC 2015 - Conference Insights

Sharon Stines, LoyaltyOne

Laura Soleto, SwitchGear

Barb Lundquist, HGS

Maurice Kondell, Rogers

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