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Our Sponsors

Please take the time to look through our sponsors.
 

Platinum Sponsors

ICCS

Contact:
Click to Email
Phone:
 1-888-660-ICCS (4227)
Web:  www.iccs-ice.com


International Customer Care Services Inc. (“ICCS”) is a leading provider in call center contact services to large multinational organizations for Business-to-Consumer and Business-to-Business purposes in Canada and the United States.
 
We provide best-in-class services directed towards your existing and potential customers complete satisfaction. Our contact center solutions alleviate the growing cost of managing your Call Center Operations.
 
By partnering with “ICCS” you will realize immediate cost savings and maximum return on investment.


InfiniteKM

Contact:
Click to Email
Phone:
1-866-367-0123
Web: www.infinitekm.com  

InfiniteKM is a cloud-based sales and service enablement platform supporting channel sales and contact centers. Our platform helps clients sell more and service better by increasing colleague and customer engagement while significantly improving operational efficiencies.
 
InfiniteKM transforms the way brands interacts with customers. Our integrated desktop knowledge base provides multi-channel consistency of messaging and brand. Policies, procedures, training content, communications, and critical business information can all be stored, distributed, and accessed by the contact center through a single, customizable, and collaborative tool set. CSAT and FCRR go up, AHT and the volume of escalations go down.
 
Organizations gain insight into their operations, enabling teams to adapt and succeed in today’s fast-paced markets. Our mission is to help organizations deliver critical information to their employees and clients to improve customers’ experience, increase sales, and provide leadership with valuable insights for continuous improvement.


Microsoft

Web: https://www.microsoft.com/en-ca/dynamics/crm-service.aspx

The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self, assisted and onsite service. Our industry leading technologies, including machine learning, IoT and analytics, give our purpose-built solution the breadth and depth necessary for your organization to meet the challenges of an evolving customer service landscape – and position your brand to capitalize on an everything-as-a-service economy.
 

Gold Sponsors

 
Aspect

Contact: Prat Arumaithurai
Click to Email
Phone:
+1 (978) 848-0431 -Direct Line
+1 (647) 262-6962 -Mobile
+1 (888) 412-7728 -Toll Free
Web: 
http://www.aspect.com/


Aspect’s fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management,workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
 
BrantTel Networks

Contact: Betty Levine Gall
Click to Email
Phone: 905-415-3116
Web: www.branttel.com


BrantTel Networks is a very established company. Founded in 1982 Brant Telephone made its debut to the Canadian Telecom marketplace serving the AT&T product line. Since then we have followed Lucent, then Avaya and under the banner BrantTel Networks a modern technology company was born. Since then we remain at the forefront and in the trenches of voice, networking and wireless technology, now with the Aruba Networks wireless product line, we are firmly bound to Voice, Video and Wireless, trying to bring together the best UC components for our customers. Read about our latest offer, Smart Mobility. Choose a company that is both cutting edge and established, choose a proven business practice, and choose a partner that is tops in their field.
 
Cisco

Contact: Sheila Smith

Click to Email
Phone: 416-306-7000
Web: www.cisco.com/contactcenter


Cisco is the leading contact centre manufacturer globally, #1 on the Garner Magic Quadrant for Contact Centre Infrastructure for “Ability to Execute”. Cisco transforms customer care from simple phone transactions to rich collaboration experiences that you can customize to meet the needs of individual customers. Cisco Customer Care products can help your organization in four critical ways:
  • Build Competitive Advantage: Use voice, web, email, video, chat, analytics, and social media to personalize customer service and deliver on the connected customer journey
  • Accelerate Time to Resolution: Advanced communications help agents quickly identify and resolve potential problems.
  • Drive Customer Loyalty: Effortlessly help customers access agent assistance from anywhere and on any device
  • Increase Revenue Opportunities: Empower agents to create more productive sales opportunities.
Cyara

Contact: John Hooper

Click to Email
Phone: 416-200-6339
Web: www.cyara.com

Cyara was founded in 2006 with a mission: gather the best expertise in the industry to reinvent customer experience. Today, Cyara is the global leader in customer experience testing for the world's largest organizations, providing omnichannel testing, discovery and monitoring of IVR, chat, and mobile-self-service platforms. Cyara customers, who include leading financial institutions, technology companies, telcos, governments and retailers, are able to stay ahead of the market and delight their customers by providing innovation in customer experience 40-70 percent faster than the competition. 

Every day, Cyara's over 150 employees around the globe provide support to help the world’s most premier companies use Cyara’s platform to accelerate the delivery of seamless and frustration­-free customer experiences. Thanks to Cyara, organizations with combined revenues of over $3 trillion deliver billions of flawless customer interactions every day.

Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015.

Five9 | Greater Toronto Area Contact Centre Association Five9, Inc.

Contact: Mary Beth Beyar

Click to Email
Phone: 732-892-6678
Web: www.five9.com


Five9 is the largest cloud-based contact center software provider, with over 1,500 customers and processing billions of calls per year. The Five9 Virtual Contact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service, marketing and sales organizations around the globe.

 
Contact: Info@fonolo.com
Click to Email
Web: www.fonolo.com

Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
 
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
 
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our Web and Mobile solutions allow them to request a call-back without having to call you first.
 
More info: Fonolo.com or info@fonolo.com.

 
Genesys

Contact: Lynn McCready
Click to Email
Phone: 416-520-3090

Web:  www.genesys.com

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. 
 
InGroup Elite Communications

Contact: Shane Maguiness
Click to Email
Phone:

Web: www.groupelite.com
 

Group Elite Communications Inc. specializes in Customer Engagement Solutions to optimize each part of the customer journey. Group Elite uses a broad base of skills and market expertise to Consult, Recommend and Deliver on the business and technical goals of our customers.

 Group Elite is a Platinum Partner of NICE Systems, the worldwide leader of intent-based solutions that capture, analyze interactions, transactions and extract and leverage insights to deliver the impacts to customers’ business in real time.

 Two years running now, NICE has awarded Group Elite with two global awards: Partner of the Year and Service Partner of the Year, recognizing Group Elite for their ability to deliver on behalf of NICE Systems. NICE said in their presentation of the award that Group Elite is being recognized for their unmatched sales growth and unique ability to deliver on the widest breadth of the NICE portfolio.

 Our success is driven by a strong, innovative and committed team.  We pride ourselves by recognizing the value of our people. Group Elite continues to challenge itself as we raise the bar to exceed our customer’s expectations.

Loyalty One

Web:
www.loyalty.com







 
NuVoxx | Greater Toronto Area Contact Centre Association NuVoxx

Contact: Ivan Kovacevic
Click to Email

Phone: 1-888-9NUVOXX (1-888-968-8699)
Cell: 647-771-4773
Web: www.nuvoxx.com
 

The NuVoxx team has almost two decades of experience delivering cloud-based hosted Interactive Voice Response (IVR) applications, voice broadcasting and other automated voice services. Over the years, the NuVoxx team has provided IVR services to some of the largest contact center outsourcing organizations in North America as well as a number of Fortune 500 companies, government and non-profit organizations.

The combined experience of the team in designing voice applications along with broad-based expertise in the contact center industry blends into a unique mix of technology and business solutions. Cloud-based hosted IVR applications designed and hosted by NuVoxx are seamlessly integrated with other aspects of our clients’ customer care strategy including in-house and outsourced contact center agents, real time CRM database(s), corporate branding and other facets of your business. Beyond just IVR services, we inject efficiencies into your customer engagement model, ensuring a rapid ROI from our services.

Oracle

Contact: Paul McKenzie

Phone: 905-501-2078
Cell: 647-404-7440
Web: www.oracle.com
Phase 3 AV 

Contact: Steve Sampalo
Click to 
Email
Phone: 416-650-9700 
Web: www.phase3av.com

Phase 3 AV is committed to long term partnering with customers. Our goal is to provide unsurpassable service levels at fair and competitive pricing. Phase 3 AV is a reliable source of supply for all of your presentation needs.

Phase 3 AV provides a wide variety of well maintained projection, sound, and audio-visual presentation equipment for a variety of applications including conferences, presentations, meetings, ceremonies, theatre, live music performances, and special events. We offer professional delivery, set-up, and operation of the equipment.

 
RBC | Greater Toronto Area Contact Centre Association
 
RBC

Web: www.rbc.com/canada
Scotiabank | Greater Toronto Area Contact Centre Association





 
Scotiabank

Web: www.scotiabank.com/ca/en


 
Star Telecom

Contact: Ivan Kovacevic
Click to Email
 
Phone: 647-771-4773
Web: www.startelecom.ca

Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
 
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.

 
SOFTEL Communications

Contact: John Cognata
Click to Email
Phone: 416-410-4487
Web: www.SOFTEL.com

When the success of your contact center is on the line, SOFTEL steps up to make all of the pieces and parts work together flawlessly! In today’s world, organizations have multiple platforms that must be integrated into a whole system.  Beginning with Nortel, advancing to Avaya, then including Genesys and expanding to Cisco and Microsoft, SOFTEL has more than 20 years of contact center and enterprise installation and support experience.

SOFTEL is one of the leaders in multi-platform integrations and implementations. But what makes their customers loyal is SOFTEL’s focus on understanding the needs of the business first and then determining how technology tools can be used to address those needs. SOFTELS uses its expertise to align their customers’ unified communications with other resources – creating todays new contact center encompassing mobility, texting, video, and more. Purchasing the right technology is only half the story – the important other half is making sure that technology works flawlessly in the customer’s data and communication environment. SOFTEL! 

 
Teleopti

Contact: Bruce Bracken
Click to Email
Phone: 416-706-4699
Web: www.teleopti.com

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized, and easy to use. As the largest "best-of-breed" vendor, Teleopti focuses on helping contact centres, back offices, and retail stores improve customer service, employee satisfaction, and profitability - through optimized, automated forecasting and scheduling.

 
Universal Power solutions

Contact: Bob Scott
Click to Email
Phone: 902-468-6968
Web: www.upspower.ca


Universal Power Solutions specializes I keeping your contact centre up and running when the power goes out. We offer back-up power solutions for individual pc’s as well as systems to keep your entire data centre up and running. We currently have over 40 contact centres in Canada and beyond that we service. For information contact Bob Scott to see how we can help you.
 

 
 
 
 
     
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